Customer Support Executive

7 days ago

Cochin, Kerala, India Thrillark Full time
About Thrillark

Thrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.

About the Role

We're looking for a Customer Support Executive who can ensure our guests get timely help, smooth resolutions, and genuinely feel cared for. You'll be the first point of contact for users booking experiences across multiple cities.

If you're a good communicator, stay calm under pressure, and love making someone's day better, this role is for you.

- Respond to customer queries through chat, email, and phone—promptly and clearly.
- Assist users with bookings, cancellations, refunds, and troubleshooting.
- Liaise with experience providers and internal teams to resolve guest concerns.
- Keep a record of guest interactions, feedback, and resolutions.
- Maintain a friendly, helpful tone across all communication.
- Spot issues and suggest improvements to streamline the customer experience.

Who Can Apply

- Freshers are welcome to apply — this is an entry-level position.
- Excellent written and verbal communication skills in English.
- Comfortable using CRM tools, spreadsheets, and multitasking.
- Willing to work rotational shifts (including weekends or holidays when needed).
- Positive attitude, empathy, and willingness to learn and grow.

Why Join Us

- Be part of a fast-growing travel-tech startup with global ambitions.
- Work closely with passionate founders and a small, energetic team.
- A culture that values ownership, creativity, and learning.
- Competitive compensation and opportunities to grow with us.

  • Customer Support Executive

    1 week ago

    Cochin, Kerala, India LRL Motors Pvt Ltd Full time ₹ 9,000 - ₹ 24,881 per year

    We're Hiring: B2C Customer Support ExecutivesWe are expanding our team and looking for Customer Support Executives with strong knowledge of automobiles, spare parts, and accessories.Key Responsibilities:Handle inbound and outbound calls with customersAssist with product inquiries, orders, and after-sales supportProvide quick and effective solutions to...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Stelling Technologies Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Proficiency in Hindi speaking is requiredRotational shifts including night shiftsDesired Experience & Skills for Customer Support Executive Role:Identify customer concerns and provide timely support for their queries.Be proficient in our products and services and communicate effectively to the customer.Responding to queries from customers and giving...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Electro Green Motors Pvt Ltd Full time ₹ 12,000 - ₹ 15,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Black and White Creations Pvt Full time ₹ 12,000 - ₹ 15,000 per year

    About Us:Black and White Creations is a leading Railway Advertising company based in Kochi, known for delivering impactful branding solutions across trains and railway stations. We specialize in Exterior Train Branding, Interior Train Branding, Station Boards, and PA Systems. Our mission is to provide seamless, timely, and innovative advertising solutions to...

  • Customer Support Executive

    3 days ago

    Cochin, Kerala, India Career Grids Consultants Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support ExecutiveExperience Required: 2–3 YearsLocation: Kochi, KeralaEmployment Type: Full-TimeAbout Us:Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We take pride in delivering exceptional service and building lasting relationships with our clients...

  • Customer Support Executive

    6 days ago

    Cochin, Kerala, India Pentad Securities Pvt. Ltd Full time ₹ 12,000 - ₹ 1,20,000 per year

    Job Description:We are looking for motivated candidates, both fresh graduates and experienced professionals, to join our team as Investment Management Executives. In this role, you will connect with clients based on scheduled appointments to assist them with their investment needs and provide excellent customer service. If you are quick to learn, have good...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Proglo Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About UsProglo is a leading outsourcing solutions provider specializing in Accounting, Human Resources, Digital Marketing, Procurement, and Technology Services. With a focus on delivering tailored, efficient, and scalable solutions, we help businesses streamline operations, achieve operational excellence, and drive sustainable growth. Our services extend to...

  • Customer Support

    3 days ago

    Cochin, Kerala, India Peak Performance Advisors (OPS) PVTLTD Full time ₹ 2,40,000 - ₹ 4,80,000 per year

    Job Title: Customer Support & Data Reporting ExecutiveLocation: Kochi,(hybrid)Employment Type: Full-timeExperience: 0–3 yearsSalary: ₹10,000 – ₹20,000 per monthAbout the RoleWe are looking for a detail-oriented Customer Support & Data Reporting Executive with strong communication skills and advanced proficiency in MS Excel. This role requires...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Career Grids Consultants Full time ₹ 2,40,000 per year

    Job Title: Customer Service ExecutiveExperience Required: 2–3 YearsLocation: Kochi, KeralaEmployment Type: Full-TimeAbout Us:Career Grids Services Pvt Ltd is a leading healthcare recruitment agency connecting qualified candidates with overseas opportunities. We pride ourselves on delivering exceptional service and building lasting relationships with our...

  • Customer Support Executive

    2 weeks ago

    Cochin, Kerala, India Thrillark Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    About ThrillarkThrillark is a discovery and booking platform for experiences—be it iconic landmarks, hidden gems, or local adventures. With over 10,000+ curated activities across the UAE, Southeast Asia, and beyond, we're reimagining how people explore cities. Whether you're a traveller or a local, there's always something to experience on Thrillark.About...