Key Account Manager

3 weeks ago

Kolkata, West Bengal, India Adbuffs Full time
As a Key Account Manager for our clients, you'll work closely with internal ( Media Buyers, Designers, Copywriters, and Strategists) and external partners (Founders, CXOs, and Marketing Heads) delivering top-notch performance marketing services.

You'll work closely with our client, and ensure and improve the performance, productivity, and efficiencies in the creation and deployment of that client's campaigns.

THE ROLE:

- Develop and deliver win-win value propositions and supporting tools to key stakeholders within each account.
- Deliver the highest level of client satisfaction for the client base while ensuring contract renewal, overall account health and growth.
- Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what's happening inside accounts (sales - spend - ROI - what's happening now) and always being updated with the latest information from media buyers and strategists.
- Join/Create/Drive an environment of "Client First" at all levels of the organization.
- Serve as the go-to resource for clients' product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client.
- Understand project requirements and make sure the team and client both are operating at the fullest extent to make it happen.
- Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations.
- Answering, Resolving queries, and follow-up call questions.
- Preparing minutes of a meeting or call between client-team.
- Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client's business case and business strategy.
- Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
- Drive engagement for new and existing customers.
- Strategize and identify how the team can increase renewal rates and keep our churn rate near zero.
- Strategically expand our revenue in accounts through cross-sell and upsell
- Influence future lifetime value through higher service adoption, customer satisfaction and overall health scores

THE BEST CANDIDATES WILL HAVE

- Excellent interpersonal and writing skills
- Understand basics of business such as Profit and Loss, Margins and Value Propositions.
- Expertise in managing ground-level operations and handling teams (20-30 members at any given time)
- Strong communicator and good influencing skills, ability to drive a team effectively at all levels.
- Be an extremely good team player
- Strong organizational skills and detail orientation
- A high level of professionalism and positive work behavior.
- Ability to work effectively in a fast-paced, high-energy, team-oriented environment.
- Ability to multi-task and perform effectively under pressure.
- Required to work cross-functionally within the organization and with external clients
- Self-directed and proven ability to work independently
- Strong analytical, and problem-solving skills
- Deep customer empathy.
- Ability to have difficult conversations with customers.
- Be familiar with Google Analytics, PPC, SEO, and various social media branding/marketing solutions. You don't have to be an expert. We will train you aptly
- Strong knowledge of MS Office Suite

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