Customer Support Role

2 weeks ago

NoidaGreater NoidaDelhiDelhi NCR, India MyOperator Full time
About MyOperator:

- MyOperator is a leading SaaS-based call management system dedicated to transforming how businesses handle customer communication. Founded by Ankit Jain, our innovative cloud telephony solutions empower over 30,000+ businesses across India to streamline calls, track interactions, and elevate their customer experience. We're on a mission to build the best communication infrastructure for small and medium-sized enterprises, and we're growing fast

- We're looking for a passionate, self-driven, and goal-oriented Customer Support professional with strong communication skills and a customer-first mindset. If you enjoy problem-solving, connecting with people, and thrive in a fast-paced environment, we'd love to meet you

- A background in technology or familiarity with tech products is a plus. You'll play a key role in assisting customers via calls, emails, and chats-providing timely, clear, and helpful support.

What You'll Do:

- Build in-depth knowledge of our products and services to assist customers effectively.

- Deliver prompt, professional, and accurate support across chats, emails, and calls.

- Aim for high First Contact Resolution (FCR) in all interactions.

- Address customer inquiries around quotes, orders, delivery status, complaints, returns, and warranties.

- Manage support tickets with clear and well-written responses.

- Meet daily and weekly performance targets, both individually and as a team.

- Share insights and feedback with the team to improve customer experience and internal processes.

Requirements:

- 1-2 years of experience in customer support, preferably in software, IT, or internet-based services.

- Strong written and verbal communication skills.

- Ability to manage time effectively and handle multiple tasks.

- Comfortable working with basic software tools and platforms (tech-savvy preferred).

- A willingness to learn, adapt, and grow in a dynamic environment.

Benefits:

- Supportive and collaborative team culture

- Opportunities to grow and develop professionally

- Work with a purpose-driven brand that values customer satisfaction

You may also check our company profile at http://myoperator.com/. Let me know if you have any questions.

You can also check the below pages for your reference-

MyOperator LinkedIn page- https://www.linkedin.com/company/myoperatoroffi cial/

MyOperator Youtube page- https://www.youtube.com/@MyOperatorOffi cial

Heyo LinkedIn Page: https://www.linkedin.com/company/heyobusiness/

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