P5 Senior Key Account Manager

Job Description PAYU PAYMENTS PRIVATE LIMITED About The Team At PayU, we are a passionate and innovative team dedicated to revolutionizing the payments industry. As a global leader in fintech, we provide cutting-edge payment solutions to empower merchants and businesses of all sizes. Our collaborative work culture thrives on innovation, creativity, and excellence in delivering value to our merchants. Join us on our journey to create seamless, reliable, and secure payment experiences for our growing network of partners. About The Role We are looking for a dynamic and results-oriented Key Account Manager - Sales to lead the acquisition and servicing of merchants onboarded through online platforms. The role demands a proactive approach to ensuring a seamless onboarding experience, cultivating long-term relationships with merchants, and driving adoption of PayU's diverse payment solutions. As a Key Account Manager, you will be the primary point of contact for merchants and play a crucial role in resolving their queries and enhancing their operational experience. Responsibilities - Business Development: Initiate, negotiate, and close new business proposals with merchants to achieve sales targets and expand the merchant base. - Onboarding Support: Facilitate a smooth onboarding journey for merchants, providing guidance and resolving any roadblocks they encounter during the registration process. - Merchant Servicing: Act as the go-to person for merchants, addressing their sales-related, operational, and basic lifecycle management queries with professionalism and efficiency. - Cross-Functional Collaboration: Work closely with internal teams, such as product, operations, and support, to ensure a cohesive approach to resolving merchant challenges and improving service quality. - Cross-Selling PayU Products: Identify opportunities to introduce and promote PayU's diverse range of products to merchants, enhancing their experience and driving additional business value. - Customer Retention and Engagement: Build and maintain strong relationships with merchants, ensuring high levels of satisfaction, loyalty, and engagement with PayU's services. - Continuous Improvement: Provide feedback to internal stakeholders on improving processes and merchant journey, ensuring PayU stays ahead in a competitive and evolving payments landscape. Requirements - Self-Motivated Professional: We are looking for an individual with a self-driven approach, capable of thriving in a fast-paced and highly competitive environment. - Relevant Experience: 6-10 years of experience in Key Account Management, Sales, or Customer Relationship Management roles, with demonstrable success in building and maintaining client relationships. - Payments Domain Expertise: Prior experience in the payments industry is mandatory, with a solid understanding of payment platforms, online payment systems, and merchant requirements. - Strategic Problem-Solver: Strong analytical and problem-solving skills to address and resolve merchant queries effectively and optimize their onboarding experience. - Excellent Communication Skills: Outstanding verbal and written communication skills, with the ability to convey complex ideas simply and build rapport with diverse stakeholders. - Team Player with Cross-Functional Collaboration Skills: Demonstrated ability to work with different teams across the organization to deliver the best solutions for merchants. - Goal-Oriented Mindset: Proven ability to meet and exceed revenue targets, foster merchant growth, and contribute to the overall success of the company. - Adaptability: Ability to quickly adapt to changes in a dynamic industry and respond effectively to merchant expectations and market trends. What we offer - A positive, get-things-done workplace - A dynamic, constantly evolving space (change is par for the course important you are comfortable with this) - An inclusive environment that ensures we listen to a diverse range of voices when making decisions. - Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale - Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity) About Us At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com Our Commitment to Building A Diverse and Inclusive Workforce As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, color, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.