Customer Success Manager

3 weeks ago

Ahmedabad, Gujarat, India Azilen Technologies Full time
Job Purpose:

We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.

Who you are:

- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet targets.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed

What will excite us:

- Proven work experience as an Account Manager, Key Account Manager, Pre-sales manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Bachelor Degree in Engineering is preferred.

What will excite you:

- Leveraging the relationship with the most proficient Industry Leaders.
- Passion to grow and scale business.

Work Location: Ahmedabad

  • Customer Success Manager

    3 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose: We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services. Who you are: Serve as the lead point of contact for all customer

  • Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India Azilen Technologies Full time

    Job Purpose:We are seeking a dynamic and experienced Customer Success Manager to join our growing IT service company. The successful candidate will be responsible for building and maintaining strong relationships with our clients, ensuring their satisfaction with our services.Who you are:Serve as the lead point of contact for all customer account management...

  • Senior Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCybersecurity Full time ₹ 80,00,000 - ₹ 1,20,00,000

    Job OpportunityWe are seeking an experienced Customer Success Professional to drive customer success and exceed performance targets.The ideal candidate will possess excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization.A key aspect of this role is to develop and implement...

  • Customer Success Strategist

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeLeadership Full time US$ 1,50,000 - US$ 2,00,000

    Customer Success VisionaryWe are seeking a visionary leader to drive our customer engagement strategy across all divisions.This role is not traditional CS leadership. We need an executive with multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to customers and the business.About This RoleStrategic...

  • Customer Success Lead

    2 weeks ago

    Ahmedabad, Gujarat, India beBeeCustomerSuccess Full time US$ 89,346 - US$ 1,15,550

    As a Customer Success Lead, you will play a critical role in driving customer satisfaction and retention for our clients.About the RoleThe ideal candidate will be proactive in identifying opportunities for improvement and driving positive change in customer relationships.Key Responsibilities:Monitor and analyze key performance indicators such as customer...

  • Head of Customer Success

    2 weeks ago

    Ahmedabad, Gujarat, India MYCPE ONE Full time ₹ 1,50,000 - ₹ 28,00,000 per year

    We are seeking a dynamic and visionary Vice President – Customer Success to lead our customer engagement strategy across all divisions. This is not a traditional CS leadership role — we are looking for a well-rounded executive who combines multidisciplinary insight, strategic thinking, and operational excellence to deliver long-term value to our...

  • Customer Success Specialist

    6 days ago

    Ahmedabad, Gujarat, India Reelo Full time ₹ 4,00,000 - ₹ 5,00,000 per year

    Why ReeloIn today's customer centric world, it's important for every business to market like the best brands in the world. As competition for customers' attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking...

  • Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India NSIQ INFOTECH PVT. LTD. Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with.This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.Responsibilities3+ & Act as the single point of contact for the client.Coordinate...

  • Customer Success Manager

    1 week ago

    Ahmedabad, Gujarat, India AnalyticsLiv Full time

    Job DescriptionWe are a Google Partner Agency & Google Tag Manager Certified Partner that believes that when the right set of people forms a team they can achieve formidable things. India's Digital industry is going to grow 10-fold in the next 5 years and we intend to play a strong role in that growth. If you think you have the potential to pace up with a...

  • Customer Success Manager

    2 weeks ago

    Ahmedabad, Gujarat, India AnalyticsLiv Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are a Google Partner Agency & Google Tag Manager Certified Partner that believes that when the right set of people forms a team they can achieve formidable things. India's Digital industry is going to grow 10-fold in the next 5 years and we intend to play a strong role in that growth. If you think you have the potential to pace up with a fast growth...