Senior Manager- Technical Support

Expert Technical Support Engineer Schneider Electric is a leading specialist in digital development of energy management and automation in homes properties data centers infrastructure and industries With a presence in over 100 countries Schneider Electric is the world s leading company in energy management - medium voltage low voltage uninterruptible power and automation systems Our employees and partners make Schneider a fantastic company Our commitment to innovation diversity and sustainability ensures that Life is On is everywhere and for everyone https www youtube com watchv VbldHPFltQQWe are looking for someone that is creative organized and has a strong drive to learn new products and new technology You should enjoy working independently as well as working in a group You are engaged in your task straightforward open passionate effective and can challenge the status quo Your main tasks will be to handle various technical support matters and provide expert level support to our in-country local support teams You will learn our BMS products Building Management System for building automation that monitors and control systems such as heating ventilation air conditioning fire and access security and the integration between them Responsibilities Resolve high level technical problems brought to us by customers Application Engineers Sales personnel and Engineering Identify and qualify product failures and assist Engineering in understanding and resolving them Case tracking with entries in our CRM system Research and documentation of technical problems and solutions Design plan research evaluate and test complex systems used to monitor and or control electrical equipment and building management systems Remote connection to customer installations for troubleshooting and healthy system checks Other duties as assigned Prioritize critical site escalations especially for Global Strategic Accounts and Strategic Partners To be successful in the role we see that you have are Engineering degree in electrical building automation or computer science or equivalent Experience in system troubleshooting diagnosis and problem solving for - Software hardware networking and databases- Power and or electrical systems knowledge - Building automation and control HVAC- IoT device cloud based connectivity is also desirable Experience with Microsoft Windows an Linux operating systems and associated network experience Strong background in IT and communication networks IP Knowledge in building management communication protocols BacNet LON Modbus etc Positive attitude enthusiastic self-motivated and customer focused People-person and team player enjoying the cross-functional interaction required for this position Quick learner with an inquiring mind Strong written and oral English communications skills Comfortable working in a fast paced dynamic environment Ability to work with people with a wide range of technical backgrounds including senior professional engineers electricians IT engineers and personnel account managers sales personnel Ability to occasionally travel to various customer sites worldwide Fluent in English Previous experience in Technical Support will be highly valued Our offer to you is an independent fun and varied role with freedom under responsibility and the opportunity to be involved and influence during an exciting growth journey With us it is important to have fun at work and feel motivated even on a Monday morning You will work in an international market-leading company with a strong focus on individual growth education and several interesting and challenging development opportunities You will be part of a close-knit team working in an inspiring atmosphere at Schneider Electric with great opportunities to work in various technical areas The role will be located in Bangalore and here you will get great opportunities to develop and grow with us We believe that an open and friendly corporate culture together with employees who take initiative and responsibility is what makes us grow together We give our employees the opportunity to use their judgment do the best for our customers and get the most out of their energy A Warm Welcome with your application At Schneider Electric we call it Life Is ON read more at www se comSchedule Full-time Req 009FMU