Senior Manager

Expert Technical Support Engineer Schneider Electric is a leading specialist in digital development of energy management and automation in homes properties data centers infrastructure and industries With a presence in over 100 countries Schneider Electric is the world s leading company in energy management - medium voltage low voltage uninterruptible power and automation systems Our employees and partners make Schneider a fantastic company Our commitment to innovation diversity and sustainability ensures that Life is On is everywhere and for everyone https www youtube com watch v VbldHPFltQQ We are looking for someone that is creative organized and has a strong drive to learn new products and new technology You should enjoy working independently as well as working in a group You are engaged in your task straightforward open passionate effective and can challenge the status quo Your main tasks will be to handle various technical support matters and provide expert level support to our in-country local support teams You will learn our BMS products Building Management System for building automation that monitors and control systems such as heating ventilation air conditioning fire and access security and the integration between them Responsibilities Resolve high level technical problems brought to us by customers Application Engineers Sales personnel and Engineering Identify and qualify product failures and assist Engineering in understanding and resolving them Case tracking with entries in our CRM system Research and documentation of technical problems and solutions Design plan research evaluate and test complex systems used to monitor and or control electrical equipment and building management systems Remote connection to customer installations for troubleshooting and healthy system checks Other duties as assigned Prioritize critical site escalations especially for Global Strategic Accounts and Strategic Partners To be successful in the role we see that you have are Engineering degree in electrical building automation or computer science or equivalent Experience in system troubleshooting diagnosis and problem solving for - Software hardware networking and databases - Power and or electrical systems knowledge - Building automation and control HVAC - IoT device cloud based connectivity is also desirable Experience with Microsoft Windows an Linux operating systems and associated network experience Strong background in IT and communication networks IP Knowledge in building management communication protocols BacNet LON Modbus etc Positive attitude enthusiastic self-motivated and customer focused People-person and team player enjoying the cross-functional interaction required for this position Quick learner with an inquiring mind Strong written and oral English communications skills Comfortable working in a fast paced dynamic environment Ability to work with people with a wide range of technical backgrounds including senior professional engineers electricians IT engineers and personnel account managers sales personnel Ability to occasionally travel to various customer sites worldwide Fluent in English Previous experience in Technical Support will be highly valued Our offer to you is an independent fun and varied role with freedom under responsibility and the opportunity to be involved and influence during an exciting growth journey With us it is important to have fun at work and feel motivated even on a Monday morning You will work in an international market-leading company with a strong focus on individual growth education and several interesting and challenging development opportunities You will be part of a close-knit team working in an inspiring atmosphere at Schneider Electric with great opportunities to work in various technical areas The role will be located in Bangalore and here you will get great opportunities to develop and grow with us We believe that an open and friendly corporate culture together with employees who take initiative and responsibility is what makes us grow together We give our employees the opportunity to use their judgment do the best for our customers and get the most out of their energy A Warm Welcome with your application At Schneider Electric we call it Life Is ON read more at www se com Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient efficient and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter here Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct