Relationship Manager

3 weeks ago


Tiruchi, Tamil Nadu, India Equitas Small Finance Bank Full time

A Relationship Officer - MF Collection NPA job description primarily involves managing and recovering outstanding debt Non-Performing Assets - NPA from clients who have taken microfinance loans focusing on building relationships to encourage timely repayments while adhering to collection policies and legal guidelines Key responsibilities Debt Recovery Actively contacting borrowers with overdue microfinance loans understanding their financial situations and negotiating repayment plans to minimize NPAs Customer Relationship Management Building rapport with borrowers maintaining regular communication and providing support to facilitate timely payments Field Visits Conducting on-site visits to borrowers residences or businesses to assess their financial situation and collect outstanding payments Collections Strategy Implementing effective collection strategies including reminders follow-up calls legal actions when necessary to maximize recovery rates Reporting and Documentation Maintaining detailed records of collection activities customer interactions and updating relevant systems with accurate information Compliance Adhering to all regulatory guidelines and company policies related to debt collection practices Skills and Qualifications Excellent Communication Skills Ability to effectively communicate with borrowers both verbally and in writing to understand their situations and negotiate repayment plans Negotiation Skills Proven ability to negotiate with borrowers to reach mutually agreeable payment arrangements Problem-Solving Skills Identifying challenges faced by borrowers and devising solutions to facilitate timely repayments Fieldwork Experience Comfort with extensive field visits and interacting with customers in diverse locations Financial Acumen Basic understanding of financial concepts to analyze borrowers financial situations Legal Awareness Familiarity with debt collection laws and regulations to ensure compliance



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