Key Business Relationship Manager

23 hours ago

Tiruchi, Tamil Nadu, India beBeeRelationship Full time ₹ 8,00,000 - ₹ 15,00,000
Client Success Associate

We are seeking a highly skilled and motivated Client Success Associate to join our team.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.

Responsibilities will include providing exceptional client service, driving sales, and ensuring seamless client experience from initial inquiry to long-term relationship management.

Key Responsibilities:

  • Client Interaction & Support
    • Serve as the first point of contact for US-based clients, providing expert guidance and timely responses during East Coast Hours – Monday to Friday.
    • Address client concerns and resolve issues efficiently to enhance client satisfaction and retention.
    • Proactively follow up with clients to ensure all their queries are addressed and act end-to-end ownership.
  • Consultative Sales
    • Identify client needs and recommend appropriate products or services, positioning our offerings as the best solution.
    • Convert client inquiries into sales opportunities, driving revenue growth.
    • Consistently meet or exceed individual and team success goals.
  • Relationship Building
    • Develop and nurture strong, long-term relationships with clients to foster loyalty and repeat business.
    • Collaborate with internal teams to ensure a cohesive approach to client management and support.
  • Operational Excellence
    • Coordinate with various departments to ensure smooth client onboarding and service delivery.
    • Assist in the development and updating of client-facing materials, such as FAQs and product guides.
  • Market Insight & Reporting
    • Stay informed about industry trends, client needs, and competitive landscape to better serve our clients.
    • Own reporting and insights on client engagement, product performance, and market trends, as needed.

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