Senior Sales Manager

Job Number 24163990 Job Category Sales Marketing Location The Ritz-Carlton Bangalore 99 Residency Road Bengaluru Karnataka India Schedule Full-Time Located Remotely N Relocation N Position Type ManagementJOB SUMMARYResponsible for proactively soliciting and managing large group catering related opportunities with significant revenue potential Manages group catering opportunities not handled by an Event Booking Center EBC Actively up-sells each business opportunity to maximize revenue opportunity Achieves personal and team related revenue goals Verifies business is turned over properly and in a timely fashion for proper service delivery Responsible for driving customer guest loyalty by delivering service excellence throughout each customer guest experience Provides service to customers in order to grow the account on behalf of the company CANDIDATE PROFILEEducation and Experience High school diploma or GED 2 years experience in the sales and marketing guest services front desk or related professional area OR 2-year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major no work experience required CORE WORK ACTIVITIESUnderstanding Market Opportunities Driving Revenue Targets group catering accounts markets or segments with heavy emphasis on proactive solicitation and account saturation Partners with group catering counterpart to effectively manage the business opportunity Responds to incoming group catering opportunities for the property that are outside parameters of the Handles all opportunities if property does not participate in an EBC Identifies qualifies and solicits new group catering business to achieve personal and each property s revenue goals Focuses efforts on group catering accounts with significant potential sales revenue Develops effective group catering sales plans and actions Designs develops and sells creative catered events Maximizes revenue by upselling packages and creative food and beverage Understands the overall market - competitors strengths and weaknesses economic trends supply and demand etc and knows how to sell against them Closes the best opportunities for each property based on market conditions and individual property needs Uses negotiating skills and creative selling abilities to close on business and negotiate contracts Providing Exceptional Customer Service Handles complex business with significant revenue potential as well as significant customer expectations Builds and strengthens relationships with existing and new customers to enable future bookings Activities include sales calls entertainment FAM trips trade shows etc Develops relationships within community to strengthen and expand customer base for group catering sales opportunities Supports brand s Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience Provides excellent customer service in order to grow share of the account Executes brand s Customer Service Standards and property s Brand Standards Executes and supports the business Customer Service Standards and property s Brand Standards Participates in and practices daily service basics of the brand Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program event Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand Gains understanding of the property s primary target customer and service expectations serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program event Building Successful Relationships Works collaboratively with off-property sales channels e g Market Sales Strategic Accounts to ensure sales efforts are coordinated complementary and not duplicative Manages and develops relationships with key internal and external stakeholders Uses sales resources and administrative support staff Additional Responsibilities Utilizes intranet for resources and information Conducts site inspections Creates contracts as required Executes and supports the operational aspects of business booked e g generating proposal writing contract customer correspondence Marriott International is an equal opportunity employer We believe in hiring a diverse workforce and sustaining an inclusive people-first culture We are committed to non-discrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law At more than 100 award-winning properties worldwide The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us the experience stays with them Attracting the world s top hospitality professionals who curate lifelong memories we believe that everyone succeeds when they are empowered to be creative thoughtful and compassionate Every day we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests Your role will be to ensure that the Gold Standards of The Ritz-Carlton are delivered graciously and thoughtfully every day The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality As part of our team you will learn and exemplify the Gold Standards such as our Employee Promise Credo and our Service Values And our promise to you is that we offer the chance to be proud of the work you do and who you work with In joining The Ritz-Carlton you join a portfolio of brands with Marriott International Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you