Fleet Excellence Manager

12 hours ago

Ganganagar India Swiggy Full time

Job Description Team & Performance Management . Supervise, train, and motivate a team of food delivery executives (riders/drivers). . Schedule and allocate delivery shifts and zones based on order volumes and operational needs. . Monitor daily attendance, punctuality, and delivery performance. . Conduct regular performance reviews and provide feedback or coaching. . Handle escalations, grievances, and disciplinary actions in line with HR policies.Operational Oversight . Ensure smooth execution of daily delivery operations with minimal delays or service disruptions. . Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion. . Optimize delivery routes and zones to improve efficiency and reduce delivery times. . Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly.Fleet Maintenance & Compliance . Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition. . Schedule preventive maintenance and repairs to minimize downtime. . Ensure compliance with road safety, traffic regulations, and company hygiene standards. . Maintain proper documentation for vehicles, fuel usage, and insurance. Recruitment & Training . Support the hiring, onboarding, and training of new delivery executives. . Conduct orientation sessions on customer service, delivery process, and food handling protocols. . Implement refresher training programs to reinforce safety and performance standards.Reporting & Cost Control . Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider. . Track and report fuel usage, overtime, and fleet-related expenses. . Identify operational inefficiencies and implement cost-saving initiatives. . Submit regular performance and operational reports to senior management.

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