▷ Apply Now: Fleet Excellence Manager

4 weeks ago

Kota India Instamart Full time

Job Description Team & Performance Management - Supervise, train, and motivate a team of food delivery executives (riders/drivers). - Schedule and allocate delivery shifts and zones based on order volumes and operational needs. - Monitor daily attendance, punctuality, and delivery performance. - Conduct regular performance reviews and provide feedback or coaching. - Handle escalations, grievances, and disciplinary actions in line with HR policies. Operational Oversight - Ensure smooth execution of daily delivery operations with minimal delays or service disruptions. - Track and analyze delivery metrics such as on-time rate, delivery accuracy, and order completion. - Optimize delivery routes and zones to improve efficiency and reduce delivery times. - Coordinate with the dispatch, warehouse, and customer service teams to resolve delivery issues quickly. Fleet Maintenance & Compliance - Ensure all company-owned or partner vehicles (bikes, scooters, EVs, etc.) are in good condition. - Schedule preventive maintenance and repairs to minimize downtime. - Ensure compliance with road safety, traffic regulations, and company hygiene standards. - Maintain proper documentation for vehicles, fuel usage, and insurance. Recruitment & Training - Support the hiring, onboarding, and training of new delivery executives. - Conduct orientation sessions on customer service, delivery process, and food handling protocols. - Implement refresher training programs to reinforce safety and performance standards. Reporting & Cost Control - Monitor key delivery KPIs such as on-time performance, delivery cost per order, and productivity per rider. - Track and report fuel usage, overtime, and fleet-related expenses. - Identify operational inefficiencies and implement cost-saving initiatives. - Submit regular performance and operational reports to senior management.

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