AGM-Training Delivery

Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.

VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.

VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.

VIL is an equal opportunity employer committed to diversifying its workforce.

Role

Training Delivery

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/ Mobility, Marketing & Capabilities

Location

Mumbai

Job Purpose

- Ensure seamless planning, execution, and governance of enterprise-wide training programs by leading end-to-end training operations
- Managing LMS/admin systems, stakeholder coordination, and optimizing processes for scalability, quality, and learner experience.

Key Result Areas/Accountabilities

1. Training Program Execution

- Coordinate, schedule, and track all learning programs (classroom, virtual, blended, OJT) across business units.
- Ensure timely nominations, invitations, attendance, and post-training actions.

2.Training Operations & Administration

- Own administrative processes including venue/logistics booking, vendor coordination, material preparation, trainer onboarding, and feedback collection.
- Ensure compliancewith internal policies, contracts, and cost controls

3.Learning Management System (LMS) Administration

- Maintain accurate records of attendance, completions, assessments, and certification in LMS
- Troubleshoot user issues and ensure system hygiene and data integrity
- Identify need for enhancements, perform UATs, ensure seamless roll-out of new features

4.Reporting & Analytics

- Publish weekly/monthly dashboards for training performance, attendance, feedback scores, and effectiveness
- Track key KPIs: participation %, completion %, average feedback score, NPS, etc.

5.Process & Quality Improvement

- Standardize templates, SOPs, checklists for training rollout.
- Identify and implement improvements in learner communication, scheduling, and reporting.

6. Stakeholder & Vendor Management

- Work closely with business SPOCs, trainers (internal/external), HRBPs, and IT.
- Manage contracts, invoices, and SLAs with external training vendors or partners

Core Competencies, Knowledge, Experience

Core Competencies

- Highly Organized: Manages multiple programs and deadlines with attention to detail.
- Process-Driven: Follows SOPs while seeking continuous process improvement.
- Service Orientation: Proactive in anticipating training needs and resolving admin gaps.
- Tech-Savvy: Comfortable working with LMS platforms, Excel dashboards, and digital tools.
- Collaborative Communicator: Builds strong working relationships with HR, trainers, and business leads.
- Accountable: Takes full ownership of smooth and timely program delivery
- 5-8 years in L&D or HR operations
- 2-4 years in program management or training administration, preferably in large enterprise or telecom environment
- Hands-on experience in managing LMS, coordinating large scale training programs and working with multiple vendors

Must have technical/ professional qualifications

- Bachelor's or Master's in Human Resources, Business Administration, Mass Communication, L&D or related field (mandatory)
- Master's degree or PG Diploma in HR, L&D, or Organizational development (preferred)
- Advanced excel & PowerPoint
- Exposure to digital learning platforms and content authoring tools (Articulate, SCORM)
- Strong project and program management skills

Vodafone Idea Limited(formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

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