AGM - Program Manager

Role

Program Manager

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Connectivity, Business Communication and Solution Sales

Location

Birla Centurion, Mumbai

Reports to

EVP - Connectivity, Biz Comm and Solution Sales

Job Purpose

To enable and manage oversight of all Line of Business (LoB) programs and initiatives. Drive a combination of strategic and operational programs that are necessary for the Line of Business growth and performance management. The role ensures oversight on all aspects of program governance, dashboard creation and maintenance, and administrative functions for the LoB. Embrace an agile operating model and operate with an execution mindset and structured cadence within and across functions. This critical role will ensure the smooth operation of our roadmap and programs by establishing and enforcing governance frameworks, developing insightful dashboards to track progress and performance, and managing essential administrative tasks.

Key Result Areas/Accountabilities

Program Governance

· Develop, implement, and maintain program governance frameworks, policies, and procedures to ensure consistency and compliance across all identified programs & initiatives.

· Establish and manage reporting structures, including regular status updates, risk assessments, and issue tracking.

· Facilitate program governance meetings, ensuring clear agendas, documented minutes, and effective follow-up on action items.

· Manage and maintain program documentation repositories, ensuring information is accurate, accessible, and up-to-date.

Dashboards and Reportin

g· Design, develop, and maintain LoB dashboards and reports to visualize key performance indicators (KPIs), progress against goals, and potential risks

.· Collaborate with LoB and cross functional leads / stakeholders to identify reporting needs and translate them into effective dashboard solutions

.· Provide regular and ad-hoc reports to program leadership and stakeholders on LoB performance and initiatives, status, risks, and issues

.
Administrative Tas

ks· Manage program-related administrative tasks, including scheduling meetings, managing calendars, and coordinating logistic

s.· Support the onboarding and offboarding processes for program team member

s.· Process invoices, track budgets, and assist with financial reporting as neede

d.· Assist with the creation of presentations, reports for internal consumption and Vi stake holder

s.Core Competencies, Knowledge, Experien

ce· 8 to 10 years of experience of which at least 5 years should in a position managing cross functional tea

ms· Systems and process orientati

on· Problem solving skills, out of box thinking and managing complex internal and external stakeholder relationshi

ps· Strong proficiency in creating and managing dashboards using relevant tools (e.g., Tableau, Power BI, Excel

).· Excellent organizational skills and attention to detai

l.· Strong written and verbal communication skill

s.· Ability to work independently and as part of a tea

m.· Proficiency in Office productivity tools (Google workspace / Microsoft Office) with command in Excel and Power Poi

nt· Experience with project management software and tools (e.g., Jira, Confluence, Asana) is a pl

us· Good blend of Business acumen and technolo

gy· Strong Program Management practices and digital journe

ysMust have technical/ professional qualificatio

ns· Management graduate / post gradua

te· Program Management Certificatio

nsKey Performance Indicato

rs· On-Time Delivery Rate: Percentage of program deliverables or milestones completed by the planned due dat

e.· Stakeholder Satisfaction: The level of satisfaction among key stakeholders with the program's progress, communication, and outcome

s.· Value Delivered: The perceived value or impact the program has generated for the organization - Qualitative and/or/Quantitativ

e.Budget Own

edOnly tracking and reporti

ngDirect Repor

tsNo

neDotted Repor

tsNo

ne

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