Senior Support Executive

4 weeks ago


Pune, Maharashtra, India Skylark Hr Solutions Private Limited Full time

Job Title: Voice Process Specialist

Overview

As a Voice Process Specialist, you will be responsible for providing exceptional customer service through various voice communication channels. The ideal candidate will possess excellent communication skills and experience in handling customer care queries.

Key Responsibilities

  • Handle customer calls with professionalism and empathy.
  • Be aware of the current role's SLA (Service Level Agreement) and metrics to ensure consistent performance.
  • Work from our office location is mandatory; hybrid or remote work arrangements are not available.
  • Rotating shifts including 24/7 schedules are required.
Requirements

  • Excellent written and verbal communication skills.
  • At least 1-2 years of experience in voice process or customer care.
  • Any graduate degree can apply.
Selection Process

The selection process consists of three rounds:

  • HR Interview: Assessing your personality and fit with our company culture.
  • Assessment Test: Evaluating your technical skills and knowledge.
  • Ops Interview: Discussing your experience and qualifications.


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