Senior IT Support Engineer

7 months ago

Nashik, India Aricent Full time

Role : SENIOR IT SUPPORT SPECIALIST

Job description :

Key Accountabilities :

- Support end users, clients, stakeholder and partners via call, chat, and email mediums.

- Act as a 24x7 support point to IT Infrastructure / Applications /Site Services support teams.

- Provide 1st line diagnosis and ticket resolution.

- Log all relevant incidents / Service requests details into the ticketing tool based on priority seriousness and categorization.

- Escalate incidents and requests to appropriate service department for Level 2 & 3 resolution.

- Adhere to work instructions and processes defined in SOPs.

- Adhere to defined SLAs, KPIs and quality metrics to achieve IT goals.

- Own the tickets and follow up until resolution on user behalf, communicate with end-users keeping them informed of ticket progress and its changes to deliver positive customer experience.

- Update knowledge base with up-to-date relevant information as and when needed.

- Report identified challenges and improvement opportunities to drive CSI.

- Manage support queues to ensure all tickets are actioned on time.

- Pro-actively identify system impacting issues through the analysis of user calls and tickets.

- Perform real-time tier 1 troubleshooting via remote access to system components to isolate, manage and resolve issues.

- Coordinates and tracks all maintenance activities.

- Manage the intake of information and record accurately.

- Develop and maintain positive communications between IT Infrastructure / IT Applications / IT Operations

- Use acquired knowledge to influence and improve IT practices and technologies.

Essential Function :

- Work in a Supervised Environment.

- Execute Service Desk IT support functions for User Community

- Provide technical user/systems support for desktops/laptops and user computing environments.

- Coordinate actions across the IT organization to meet user requirements.

- Primary IT point of contact for users (Customers).

- Contribute to systems and operational projects.

- Perform remote standard installations of software and software upgrades.

Skills :

- Open minded and ready to learn and absorb things.

- Excellent interpersonal, verbal, and written communication skills

- Excellent problem-solving skills

- Customer focused approach to work; excellent customer service skills

- Experience in working with Incident / Service Requests.

- Experience in handling calls, Chats, and emails from global users and effectively able to communicate remediate their queries and issues.

- Capable to handle VIP users and users escalations.

- Good experience in desktop support and operations, including PC and User support.

- Good experience in troubleshooting PC OS, Software, and PC accessories

- Ability to handle multiple tasks concurrently.

- Ground concepts of networking, windows, MS Office, and other application environments

(ref:hirist.tech)

  • Senior application engineer

    3 weeks ago

    Nashik, India Panva Engineering Pvt Ltd Full time

    Company DescriptionPanva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational companies. We...

  • Senior Application Engineer

    3 weeks ago

    Nashik, India Panva Engineering Pvt Ltd Full time

    Company DescriptionPanva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational companies. We...

  • Senior Application Engineer

    3 weeks ago

    Nashik, India Panva Engineering Pvt Ltd Full time

    Company DescriptionPanva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational companies. We...

  • Senior Application Engineer

    3 weeks ago

    Nashik, India Panva Engineering Pvt Ltd Full time

    Company Description Panva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational...

  • Panva Engineering Pvt Ltd | Senior Application Engineer

    3 weeks ago

    nashik, India Panva Engineering Pvt Ltd Full time

    Company Description Panva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational companies....

  • Panva Engineering Pvt Ltd | Senior Application Engineer

    3 weeks ago

    nashik, India Panva Engineering Pvt Ltd Full time

    Company DescriptionPanva Engineering Pvt Ltd is a family-owned and privately-held original equipment manufacturer (OEM) specializing in the production of electrical and electronic products. With over 25 years of experience, our company has successfully supplied a wide range of products to customers including state corporations and multinational companies. We...

  • Senior system engineer team lead

    2 weeks ago

    Nashik, India ESDS Software Solution Limited Full time

    Job Title : Senior System Engineer – Team Lead Job Summary : We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The...

  • Technical support engineer

    3 weeks ago

    Nashik, India Fluidata Analytics Full time

    Role – Technical Support Engineer Experience – Minimum 6 months Job Location – Remote About Fluidata: Fluidata Analytics is a modern data and analytics consultancy firm. Our team of experts provides end-to-end data engineering and analytics services to clients by using cutting-edge data technology and methodologies.  About the role   As a...

  • Senior Android Engineer

    4 weeks ago

    Nashik, India Flex AI Full time

    Job Title: Senior Android EngineerLocation: RemoteAbout Us:Flex AI is a leading platform dedicated to helping people achieve their fitness goals through personalized workout plans, nutrition guidance, and community support. Our mission is to make fitness accessible and enjoyable for everyone. Join our dynamic team and help us create innovative solutions that...

  • Senior Cloud Solutions Engineer

    2 weeks ago

    Nashik, Maharashtra, India Decimal Point Analytics Full time

    **Job Title:** Senior Cloud Solutions Engineer**Company Overview:** Decimal Point Analytics is a leading analytics company that provides data-driven solutions to businesses. We are seeking a highly skilled Senior Cloud Solutions Engineer to join our team.**Salary:** $180,000 - $250,000 per annumJob Description:We are seeking a Senior Cloud Solutions Engineer...

  • Senior Manufacturing Process Optimization Engineer

    1 week ago

    Nashik, Maharashtra, India PTC Industries Limited Full time

    Company Overview:We are a leading industrial manufacturing company, PTC Industries Limited, dedicated to delivering high-quality products and exceptional customer service. Our mission is to provide innovative solutions that meet the evolving needs of our customers.Job Description:As a Senior Manufacturing Process Optimization Engineer, you will play a...

  • ESDS - Senior System Engineer - CompTIA Security

    4 weeks ago

    Nashik, India ESDS Software Solution Pvt. Ltd. Full time

    Job Title : Senior System Engineer - Team Lead. Job Summary :- We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations.- This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues.- The candidate will...

  • Senior System Engineer Team Lead

    3 weeks ago

    Nashik, India ESDS Software Solution Limited Full time

    Job Title: Senior System Engineer – Team Lead Job Summary: We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The candidate will also...

  • Senior System Engineer Team Lead

    3 weeks ago

    Nashik, India ESDS Software Solution Limited Full time

    Job Title: Senior System Engineer – Team Lead Job Summary: We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The candidate will also...

  • Senior Cloud-Based Software Engineer

    1 month ago

    Nashik, Maharashtra, India Luxoft Full time

    Job OverviewWe are seeking a highly skilled Senior Cloud-Based Software Engineer to join our Global End User Services Innovation team in Pune. This role involves developing end user automation and solutions, working across the whole solution lifecycle.Responsibilities:Analyzing root causes of incidents and providing answersDocumenting resolutionsSupporting...

  • Senior Backend Software Engineer Position

    4 weeks ago

    Nashik, Maharashtra, India Turka Technologies Full time

    Turka Technologies is hiring a Senior Backend Software Engineer.Estimated Salary: ₹420,000 per annum.About the Job:We are seeking an experienced Senior Backend Software Engineer to join our team. The ideal candidate will have a strong understanding of backend development using TypeScript and AWS Lambda Functions.The successful candidate will design and...

  • HPC Linux Support Engineer

    4 weeks ago

    Nashik, India Self-employed Full time

    Role: HPC Linux Systems Engineer Location: Remote working; where you currently reside. Salary: Open for discussionType: Permanent, full-timeOur client is a global IT solutions and managed services provider that focuses on helping organizations digitally transform their operations. With expertise in cloud computing, data center technologies, networking, and...

  • HPC Linux Support Engineer

    3 weeks ago

    Nashik, India Self-employed Full time

    Role: HPC Linux Systems Engineer Location: Remote working; where you currently reside.Salary: Open for discussionType: Permanent, full-time (Work hours for India will be (9:30pm-8am) morning intially.Our client is a global IT solutions and managed services provider that focuses on helping organizations digitally transform their operations. With expertise in...

  • HPC Linux Support Engineer

    3 days ago

    Nashik, India Self-employed Full time

    Role: HPC Linux Systems Engineer Location: Remote working; where you currently reside.Salary: Open for discussionType: Permanent, full-time (Work hours for India will be (9:30pm-8am) morning initially.Our client is a global IT solutions and managed services provider that focuses on helping organizations digitally transform their operations. With expertise...

  • Senior Cloud Systems Engineer

    2 weeks ago

    Nashik, Maharashtra, India Decimal Point Analytics Full time

    Job Description:As a Senior Cloud Systems Engineer, you will be responsible for designing, implementing, and managing cloud infrastructure on AWS and OCI. You will work closely with our development teams to ensure seamless integration of cloud services and applications.Company Overview:Decimal Point Analytics is a leading provider of data analytics...