Senior System Engineer Team Lead

2 days ago

Nashik, India ESDS Software Solution Limited Full time

Job Title: Senior System Engineer – Team Lead

Job Summary:

We are seeking an experienced Senior System Engineer to lead a team responsible for managing Windows-based workstations. This role involves overseeing system updates, installations, backups, and security patches while troubleshooting workstation and Outlook-related issues. The candidate will also mentor and guide a team of engineers, ensuring efficient operation and support across the organization.

Key Responsibilities:

  • Lead and manage a team of system engineers responsible for Windows workstation management and support.
  • Supervise the installation, configuration, and upgrading of Windows operating systems, software, and applications on workstations.
  • Ensure the timely execution of system updates, security patches, and the implementation of backup strategies to safeguard data.
  • Oversee troubleshooting of complex technical issues, including Outlook configurations and performance problems.
  • Manage workstation and endpoint security by implementing antivirus software, firewalls, and other protective measures.
  • Proactively monitor system performance, identify areas for improvement, and implement solutions to optimize workstation operations.
  • Collaborate with cross-functional IT teams to ensure integration of security protocols, infrastructure updates, and network changes.
  • Develop and enforce standard operating procedures and best practices for system updates, installations, and issue resolution.
  • Provide leadership in team development, including mentoring junior engineers, conducting performance reviews, and identifying training needs.
  • Ensure all support activities meet defined SLAs and comply with organizational standards.
  • Create and maintain detailed documentation, including system configurations, processes, and issue tracking reports.
  • Coordinate with the HR department and management to ensure proper resource allocation and succession planning for the team.
  • Drive the adoption of new technologies and tools that improve workstation performance and security.

Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 8+ years of experience in managing Windows-based workstations and related infrastructure.
  • Proven experience in a team leadership role, with a track record of mentoring and developing engineers.
  • Strong technical knowledge of Windows workstation management, including system updates, security patching, and backups.
  • Expertise in troubleshooting Outlook and Windows system issues.
  • Proficient in Active Directory, Group Policy, and Windows Server environments.
  • Solid understanding of endpoint security, including antivirus software and security patch management.
  • Excellent problem-solving, decision-making, and project management skills.
  • Strong communication and interpersonal skills, with the ability to lead a team effectively.
  • Experience with ticketing systems, remote desktop support, and ITIL frameworks is a plus.

Certifications:

  • MCSA, MCSE, CompTIA A+, or equivalent certifications.
  • Experience with cloud-based services (e.g., Microsoft 365, Azure) is highly desirable.

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