Senior Production Support Specialist
3 days ago
We are looking for a highly experienced Senior Production Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our cloud-based technologies, collaborating with cross-functional teams to resolve issues, and providing excellent customer support.
Key Responsibilities
- Monitor production systems for performance, availability, and anomalies.
- Troubleshoot and resolve issues related to cloud technologies, APIs, or infrastructure.
- Collaborate with development teams for bug fixes and enhancements.
- Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
- Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.
Requirements
- 5+ years hands-on IT support and interacting with application end users.
- Good analytical and problem-solving skills.
- Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels.
- Understanding of ITIL / best practices for supporting a production environment.
- Preferred: ITIL v3 foundation certification.
- Preferred: Experience in a financial institution or large corporation good technology background.
- Preferred: Prior experience working in cloud-based technologies or project.
- Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
- Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.
Benefits
- Comprehensive Hospitalization Insurance for you and your dependents.
- Accident and Term life Insurance.
- Complementary Health screening for 35 yrs. and above.
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