Senior Production Support Specialist

3 days ago


Pune, Maharashtra, India Deutsche Bank Full time
About the Role

We are looking for a highly experienced Senior Production Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our cloud-based technologies, collaborating with cross-functional teams to resolve issues, and providing excellent customer support.

Key Responsibilities
  • Monitor production systems for performance, availability, and anomalies.
  • Troubleshoot and resolve issues related to cloud technologies, APIs, or infrastructure.
  • Collaborate with development teams for bug fixes and enhancements.
  • Provide application support by handling and consulting on BAU, Incidents/emails/alerts for the respective applications.
  • Act as an escalation point for user issues and requests and from Level 1/L2 support. Report issues to senior management.

Requirements
  • 5+ years hands-on IT support and interacting with application end users.
  • Good analytical and problem-solving skills.
  • Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and at executive levels.
  • Understanding of ITIL / best practices for supporting a production environment.
  • Preferred: ITIL v3 foundation certification.
  • Preferred: Experience in a financial institution or large corporation good technology background.
  • Preferred: Prior experience working in cloud-based technologies or project.
  • Understanding of how to get things done in large organizations, where to use processes and how to build and operate a network.
  • Ability to work across countries, regions, and time zones with a broad range of cultures and technical capability.

Benefits
  • Comprehensive Hospitalization Insurance for you and your dependents.
  • Accident and Term life Insurance.
  • Complementary Health screening for 35 yrs. and above.


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Specialist - L1 This role is Office Based Senior Product Support Specialist - India Office Based Job and EST Time Zone (6PM to 3AM IST) The Sr. Product Support Engineer is part of theGlobal Customer Support Team, responsible for providing support to clients onthe Cornerstone OnDemand products....


  • Pune, Maharashtra, India Multiplier Full time

    Role Description :We are seeking a highly experienced and customer-oriented Senior Product Support Specialist to join our growing Customer Success team. In this role, you will serve as a subject matter expert, providing advanced technical support and guidance to our customers. You will be responsible for resolving complex issues, mentoring junior support...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Job DescriptionJob Title: Senior Operations Specialist (L1/L2 Support – Business Support)Experience: 7-10 YearsShift: Night Shift (8 AM to 5 PM EST) Job Summary:We are seeking a highly skilled Senior Operations Specialist with 7-10 years of experience to provide L1/L2 support and business support for our operations team. The ideal candidate will have...


  • Pune, Maharashtra, India Tetra Pak Full time

    Job DescriptionAt Tetra Pak we commit to making food safe and available, everywhere and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.And we need people like you to make it happen.We empower you to reach your potential with opportunities to make an impact to...


  • Pune, Maharashtra, India Duroshox Full time

    **Senior Product Development Specialist**Duroshox is looking for a highly motivated and experienced Senior Product Development Specialist to join our design team. As a senior member of our team, you will be responsible for developing and implementing design strategies to meet business objectives, leading design reviews and feasibility studies, and...


  • Pune, Maharashtra, India TIAA Full time

    At TIAA, we are committed to providing exceptional service to our clients. As a Senior Client Support Specialist, you will play a critical role in ensuring that our clients receive the highest level of support and guidance. Your primary responsibility will be to handle escalated client inquiries and provide expert-level solutions to complex problems.You will...


  • Pune, Maharashtra, India Fulcrum Digital Full time

    Job Title: Senior Operations Specialist (L1/L2 Support – Business Support)Experience: 7-10 YearsShift: Night Shift (8 AM to 5 PM EST) Job Summary:We are seeking a highly skilled Senior Operations Specialist with 7-10 years of experience to provide L1/L2 support and business support for our operations team. The ideal candidate will have hands-on...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Product Support Specialist This role is Office Based, Pune Office OVERVIEW The ProductSupport Engineer will play a critical role in providing technical assistancefor Cornerstone's Support customer base. As a member of CSOD Global CustomerSupport, Support Engineers provide real-time technical support on...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Product Support Specialist - India This role is Office Based, Pune Office OVERVIEW The Product Support Engineer is part of the GlobalCustomer Support Team, responsible for providing Level 1 support to clients onthe Cornerstone OnDemand products. Product Support Engineer works via telephoneand electronic communication...


  • Pune, Maharashtra, India Tata Communications Limited Full time

    About the RoleWe are looking for an experienced Senior Network Support Specialist to join our team at Tata Communications Limited. The successful candidate will be responsible for providing top-notch technical support and assistance to customers, ensuring their network-related issues are resolved promptly and efficiently.Key Responsibilities:Provide...


  • Pune, Maharashtra, India HCLTech Full time

    About the OpportunityHCLTech is seeking an experienced production support specialist to join our team. As a Production Support Specialist, you will be responsible for providing technical support for TIBCO ESB-based systems, troubleshooting issues, and working closely with cross-functional teams to resolve problems efficiently. This is an excellent...


  • Pune, Maharashtra, India Cornerstone OnDemand Full time

    We're looking for a Senior Product Support Engineer - India This role is Office Based, Pune Office GCS – Sr. Product SupportEngineer (Sr L1) The Sr. Product Support Engineer is part of theGlobal Customer Support Team, responsible for providing support to clients onthe Cornerstone OnDemand products. Senior Product Support Engineer works...


  • Pune, Maharashtra, India White Force Group Full time

    Overview:The White Force Group seeks an experienced Executive Support Specialist to join our team. As a key member of our organization, you will provide high-quality support to our senior leadership, ensuring seamless execution of daily tasks and projects. If you are a highly organized and detail-oriented individual with strong communication skills, we...


  • Pune, Maharashtra, India HSBC Full time

    Job DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...


  • Pune, Maharashtra, India HSBC Full time

    Job DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...

  • Product Support

    5 days ago


    Pune, Maharashtra, India FIS Full time

    **Product Support Representative Specialist JR0291748** We're shaping the future of fintech at FIS. Our innovative solutions touch nearly every market, company, and person on the planet. We value diversity and collaboration in our inclusive teams. If you want to advance the world of fintech, we'd like to ask: Are you FIS? About the role: Provide...


  • Pune, Maharashtra, India HCLTech Full time

    Job DescriptionWe are seeking a skilled Production Support Specialist to join our team at HCLTech. As a key member of our technical staff, you will be responsible for ensuring the smooth operation of our Tibco ESB services. Your expertise in troubleshooting and resolving complex issues will be essential in maintaining high service levels.The ideal candidate...


  • Pune, Maharashtra, India Citigroup Full time

    Job SummaryCitigroup is seeking a highly skilled Senior Settlements Specialist to join our team. In this role, you will be responsible for managing and executing client transactions related to business, credit, and investment products. You will ensure that transactions are completed within audit and compliance standards, while maintaining high client...


  • Pune, Maharashtra, India Randstad Full time

    Job Description: We are seeking a highly skilled Digital Support Specialist to provide exceptional customer support for all Cummins Digital products and services. As a Digital Support Specialist, you will be responsible for providing prompt assistance to customers through various channels. Your goal will be to build a professional relationship with...


  • Pune, Maharashtra, India Intellectual Capital HR Consulting Pvt. Ltd. Full time

    **Job Summary:**We are seeking a highly skilled Executive Support Specialist to join our team at Intellectual Capital HR Consulting Pvt. Ltd. The successful candidate will provide executive-level support to senior management and assist with various administrative tasks.Main Responsibilities:Provide administrative support to senior management, including...