Senior L1/L2 Support Specialist

Job Title: Senior Operations Specialist (L1/L2 Support – Business Support)Experience: 7-10 YearsShift: Night Shift (8 AM to 5 PM EST) Job Summary:We are seeking a highly skilled Senior Operations Specialist with 7-10 years of experience to provide L1/L2 support and business support for our operations team. The ideal candidate will have hands-on...

Key Responsibilities:For L2 Technical Support Specialists:Provide advanced technical support for cybersecurity products, including endpoint and network security solutions.Troubleshoot and resolve complex technical issues, ensuring minimal downtime for clients.Collaborate with internal teams and vendors to resolve escalated issues.Document resolutions and...

Key Responsibilities : For L2 Technical Support Specialists :- Provide advanced technical support for cybersecurity products, including endpoint and network security solutions.- Troubleshoot and resolve complex technical issues, ensuring minimal downtime for clients.- Collaborate with internal teams and vendors to resolve escalated issues.- Document...

Job DescriptionL2 specialist - Mainframe, AVPPosition OverviewJob Title: L2 specialist - Mainframe, AVPLocation:Pune, IndiaRole Description- An Engineer is responsible for maintenance of Application and its Production processes. Key responsibilities of this role include support of application jobs and functionalities in Production environment, monitor and...

·Have to work in shifts ·Solve L1-L2 tickets on the application ·Apply patches on test, UAT and Production Server ·Document root cause analysis of issues ·Communicate with users on issues ·Work with L3 on issues which can't be solved by L2 ·Provide workarounds to issues ·Develop Knowledge Management database for solved issues

Job Description: Salesforce L1 Support Location: Pune, India Shift Timing: PST 9:00 AM – 5:00 PM (IST 10:30 PM – 6:30 AM) Position Overview: We are seeking a skilled and communicative Salesforce L1 Support Engineer to join our team. As the first line of technical assistance, the Salesforce L1 Support Analyst will provide phone-based support for users...

Experience- 3 Yrs- 8 YrsLocation- Pune/ ChennaiJob Description:Good Knowledge in L2 Production Support and Willing to support in 24x7 rotational night shiftTechnical Skills: - Unix, shell scripting and Oracle as mandatory skillet. ITIL Certified preferred.Working knowledge of ITRS, Autosys, App dynamics, Kibana, Splunk, ServiceNow, UDeploy preferred.Well...

Job DescriptionThe client is a large investment bank, operating on a global scale. The scope of the project comprises of the following functional areas:Build & Deploy DevOps toolchains: GitLab (20%) and an integrated platform consisting of commercial and inhouse tools (80%)Security ScanningCollaboration ToolsSoftware GovernanceRegulatory RequirementsThe goal...

Company DescriptionNIQ is the world s leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach With a holistic retail read and the most comprehensive consumer...

Responsibilities: a) Provide L1 & L2 support for Veeva Vault QMS, QualityDocs, and Training, resolving user issues and system errors. b)Troubleshoot workflow automation, document control, access management, and security concerns. c)Collaborate with IT teams to resolve integration, database, and system performance issues. d)Liaise with Veeva Support for...

About Position: As a SOC L2 Analyst, you will play a crucial role in the Security Operations Center by handling complex security incidents, conducting deep-dive investigations, and mentoring L1 analysts. You will leverage advanced security tools and technologies to detect, analyze, and respond to sophisticated cyber threats. Role: Security operation Analyst...

About Position: As a SOC L2 Analyst, you will play a crucial role in the Security Operations Center by handling complex security incidents, conducting deep-dive investigations, and mentoring L1 analysts. You will leverage advanced security tools and technologies to detect, analyze, and respond to sophisticated cyber threats. Role: Security operation Analyst...

GreetingsHiring Senior Linux Administrator - L3 experience, please find below job description for the reference.Experience:9-15yearsJob Location: Bangalore/Chennai/Pune/Mumbai/vadodaraInterested can drop your profile to saravanan.g@atos.netJob Description:Candidate must posses L3/SME level expertise in Linux, VCS, Vcenter, AIX, VIO. Must be certified in...

Job SummaryWe are seeking an experienced Operations Service Specialist, AVP to join our team. As a key member of our service operations department, you will be responsible for ensuring the stability and performance of our banking applications.Responsibilities:Monitor production systems for performance, availability, and anomalies.Collaborate with development...

We're looking for a Senior Product Support Specialist - L1 This role is Office Based Senior Product Support Specialist - India Office Based Job and EST Time Zone (6PM to 3AM IST) The Sr. Product Support Engineer is part of theGlobal Customer Support Team, responsible for providing support to clients onthe Cornerstone OnDemand products....

Job Title: L1 UCCE Support EngineerWork Location: Pune ( Work from Office)Experience: 1 to 5 YearsKey Skills: Cisco ICM/CCMP/CVP/CUIC & troubleshootingJob Description:Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.Cisco ICM/CCMP/CVP/CUIC & troubleshooting.Scripting knowledge for creating a new call flow and...

**Job Description**The role of a Technical Support Specialist at Deutsche Bank is to provide exceptional technical support and expertise to ensure the stability and efficiency of our production systems.About the Role:Monitor production systems for performance, availability, and anomaliesTroubleshoot and resolve issues related to PSD2 app, APIs, or...

About the RoleWe are looking for a highly experienced Senior Production Support Specialist to join our team. The successful candidate will be responsible for ensuring the smooth operation of our cloud-based technologies, collaborating with cross-functional teams to resolve issues, and providing excellent customer support.Key ResponsibilitiesMonitor...

Exp : 4+years Location : Pune.Working Hours : Should be open to Rotational Shift. Never in Night Shifts. Job Description :- Experience of at least 2-3 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps preferably in the SCM, Logistics, and Warehouse management domain areas.- Should demonstrate a strong understanding of the Functional,...

Exp : 4+years Location : Pune. Working Hours : Should be open to Rotational Shift. Never in Night Shifts. Job Description : - Experience of at least 2-3 years at L1 and L2 levels in support of any ERP like SAP or Oracle Apps preferably in the SCM, Logistics, and Warehouse management domain areas.- Should demonstrate a strong understanding of the Functional,...