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Senior Support Engineer/Manager

1 month ago

Pune, Maharashtra, India SEARCH LIGHT HR Full time

Role : ;Senior Support Engineer / Support Manager Are you an experienced Support Engineer with a strong background in Enterprise Application Support? Do you have a knack for problem-solving, leading teams, and ensuring system stability? If so, we want to hear from you Role Overview : We are looking for a Senior Support Engineer / Support Manager to lead a team of technical experts and ensure seamless support for critical enterprise applications. This role requires strong troubleshooting skills, the ability to manage client expectations, and proactive system monitoring to maintain high availability. Key Responsibilities : - Lead a team of 4-5 engineers, providing guidance and technical expertise. - Ensure enterprise applications are stable, healthy, and highly available. - Troubleshoot and resolve incidents within SLAs, providing detailed root cause analysis. - Collaborate with cross-functional teams (infra, application, upstream/downstream teams). - Implement monitoring and alerting systems to proactively prevent outages. Required Qualifications : - 3 years of experience leading a technical support team. - 6 years of experience in Core Java, REST APIs, and server-side technologies. - Experience with logging, monitoring, and alerting tools (Grafana, AppDynamics, Dynatrace, etc.) - Basic knowledge of Linux commands, Docker, Kubernetes, and containerized deployments. - Previous experience in a Support/Operations role, working in shift-based systems. - Strong communication skills to collaborate with clients and internal teams for RCA & issue resolution. Preferred Qualifications : - Familiarity with IAM concepts, authentication, and authorization protocols. - Experience in handling highly critical enterprise applications. If you're passionate about ensuring system reliability and leading a high-performing team, this role is for you (ref:hirist.tech)