Customer Success Manager 12 PM

3 days ago


Chandigarh India Lytegen Full time

Job Description We are seeking an experienced and customer-focused Customer Success Manager to lead our customer service team in the solar energy sector. The ideal candidate will ensure our customers have a seamless experience from installation to long-term service, helping build trust and loyalty in our renewable energy solutions. Key Responsibilities: - Lead and manage the customer service team, ensuring prompt and professional support. - Enhance the customer journey by providing guidance and resolving escalations. - Monitor customer satisfaction, retention, and service quality metrics. - Collaborate with operations, sales, and technical teams to address customer concerns. - Develop strategies to improve customer engagement and long-term relationships. - Educate customers on solar solutions, processes, and post-installation support Requirements Requirements: - Prior experience in Customer Success / Customer Service / Account Management. - Experience in the solar or renewable energy industry is highly preferred. - Strong leadership, communication, and problem-solving skills. - Customer-first mindset with ability to manage escalations. - Comfortable working 12 PM - 9 PM Pacific, 6 days a week Benefits Opportunity to lead customer success in a growing solar company. Growth-oriented and supportive work environment. Chance to contribute to a sustainable future through renewable energy.



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