Cluster Manager Operations

6 hours ago

Bhubaneshwar, Odisha, India Reliance Retail Full time

Candidate Must have minimum 10 years of experience minimum 5 years in Jewellery RetailJob AttributesPosition NameCluster Manager SASBusiness UnitJewelsFunctionOperationsLocationMumbai CuttackJob PurposeLead cluster Operations and develop cluster level retail strategies plans and process improvements oversee cluster Operations and returns management operations in order to maximize process efficiency resource utilisation and productivity within the limits of Reliance Retail Key Responsibilities Ability to oversee sales processes and strategies to maximize revenue by achieving budgeted revenue profit targets for Retail Stores across the cluster Ensure Implementation of SOPs through operational excellence across cluster Manage and implement SOP for VM at stores Lead customers connect by devising mechanism and strategies for new customer acquisition and repeat customer win back through multiple marketing initiative across the cluster Ability to manage and enhance customer relationships to improve satisfaction and loyalty through elevated customer experience during and post sales Develop leaders provide opportunities to employees through various step up programs across cluster Develop functional capabilities in employees through appropriate training interventions Ability to handle and resolve conflicts in a constructive manner Drive culture of trust integrity and respect among all employees across cluster Key Performance IndicatorsPrimary KPIs Achieving month wise Category Wise AOP number Achieve budgeted EBITDA for region Improve Diamond Silver share at region Additional KPIs Employee turnover ratio Maintaining TAT for customer complaint resolution Adherence to laid commercial SOPs Job RequirementsFunctional Competencies Operational Excellence Customer Orientation Project Management Business Analytics Behavioral Competencies Nurturing Result Orientation Entrepreneurial Mindset Interpersonal Skills

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