Client Onboarding

2 days ago

Thiruvananthapuram Thiruvananthapuram Trivandrum India PartApp Full time

Job Description About the Role We're looking for a Client Onboarding & Relationship Executive to help new customers successfully adopt PartApp, our SaaS platform for art and lifestyle academies. In this role, you will lead onboarding, deliver product training, build strong client relationships, and ensure clients convert into active, long-term users. You will work closely with the technical, support, marketing, and business development teams to deliver a seamless client experience and drive retention. What You'll Do Client Onboarding & Training - Guide assigned clients through setup, implementation, and best practices. - Deliver structured training sessions to help clients adopt PartApp's features. - Support clients through their trial period and ensure a smooth transition into active usage. - Monitor onboarding progress and address gaps proactively. Client Relationship Management & Retention - Build strong, long-term relationships with clients to maximize engagement. - Convert trial clients into paid customers through effective value demonstration. - Ensure monthly renewals by maintaining consistent communication and timely support. - Capture client feedback and share insights to strengthen product experience. Issue Coordination & Product Support - Understand client challenges and coordinate solutions with internal teams. - Identify recurring issues and suggest improvements to product and process owners. - Maintain accurate documentation of client updates, interactions, and lifecycle stages. Product Knowledge & Collaboration - Gain deep understanding of PartApp's features, updates, and user workflows. - Work closely with marketing and business development teams on client outreach and engagement. - Share insights and contribute to improving user adoption and onboarding processes. What You'll Learn - Managing onboarding and implementation for a SaaS product. - Building and retaining customer relationships in a product-led environment. - Communicating effectively across clients and cross-functional teams. - Analyzing adoption trends, client usage patterns, and renewal opportunities. Role Details - Location: Kuravankonam, Thiruvananthapuram (On-site, Work from Office) - Probation: 3 months - Salary During Probation: 10,000/month - Post-Confirmation Salary: 15,000/month - Incentives: Performance-based incentives for client conversion, onboarding, and retention. High performers can earn total monthly compensation up to 40,000+, inclusive of basic salary. - Evaluation: Permanent employment may be offered after probation based on performance and review. About PartApp PartApp is the flagship SaaS product of Instyart Pvt Ltd, based in Kowdiar, Trivandrum. We help art, dance, yoga, martial arts, and lifestyle academies manage attendance, fees, leads, communication, and operations effortlessly. Trusted by 60+ institutes across Kerala, PartApp is built by artists, for artists. www.partapp.in

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