Client Support Engineer

2 weeks ago

Thiruvananthapuram, India CareStack - Dental Practice Management Full time

Responsibilities: - Provide implementation support to the Onboarding team, assisting in the smooth integration of our products and services for new clients. - Address technical inquiries from clients and internal teams regarding system functionality,configurations, and usage. - Collaborate with cross-functional teams to troubleshoot and diagnose technical issues, ensuring timely and effective resolution. - Going through & understanding internal system logs to debug issues. - Write database queries needed to troubleshoot and investigate issues. - Talking to Customers through email over different issues they might encounter. - Monitoring of application availability, performance and initial triage of product-related incidents. - Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs. - Redirect any issues requiring further analysis to the product engineering team - Perform validations after scheduled changes within specified Maintenance Windows ensuring thefunctionalities are up and running as desired. - Complete regular operational activities to maintain environments with minimal disruption and higher availability. - Proactively Monitor Application Components to improve customer experience. Must-have Skills: - Beginner to intermediate level knowledge in MySQL - Application/ Server log monitoring - Linux server administration (basics) Requirements - Flexibility to work in shifts. - Good understanding of REST API’s and Database - Ability to write SQL queries - Analyzing application logs - Triaging of issues - Proficiency in English & being able to communicate in it. - Excellent Time Management & Multi-tasking skills. - Networking - Basic understanding of networking concepts, including basic protocols, with the ability to troubleshoot and resolve connectivity issues.

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