Client Service Manager

21 hours ago

Pune, Maharashtra, India Toll Group Full time

About Toll Group At Toll we do more than just logistics - we move the businesses that move the world Our 16 000 team members can help solve any logistics transport or supply chain challenge - big or small We have been supporting our customers for more than 130 years Today we support more than 20 000 customers worldwide with 500 sites in 27 markets and a forwarding network spanning 150 countries We are proudly part of Japan Post About Global Forwarding Global Forwarding delivers cargo across our global network via road rail sea and air From loose cartons for consolidation and palletized cargo to moving dangerous goods and bulk commodities we have the experience the infrastructure and the global network to get freight moving - across towns across countries and across continents The opportunity Develop and maintain effective and professional customer relationships Support account management and transaction processing Provide product and technical support as it relates to customer transactions customer feedback and other requests Liaise with internal and external customer stakeholders to ensure contractual obligations are achieved and agreed service standards are met Responding to customer queries and resolving issues as defined by customer agreement and relevant processes What you ll need to succeed Min 10 years experience in CRM with min 2 years exposure to Global accounts If this sounds like the opportunity you are looking for apply now or for more information contact sheela merwyn tollgroup com What moves you At Toll you can help play a vital role in delivering what matters From food fuel medicine and rescue services we keep businesses and communities thriving Every day brings change We see that as an opportunity To be curious To ask the right questions And build meaningful connections Because finding new ways to solve problems is what we do With a bold vision to expand our global reach our 16 000 people bring a passion for progress We collaborate in friendly caring teams supported by approachable leaders who give us the autonomy to quickly make decisions with impact Learn and grow with industry-leading training alongside talented experts Feel empowered to take on diverse challenges and new responsibilities to move you our customers and our world further Are you excited about this role but are concerned you don t meet all the requirements If you have similar skills and are willing to learn then we encourage you to apply anyway We know that some people hesitate to apply for jobs unless they meet every single qualification At Toll we value a diverse inclusive and authentic workplace so if you re interested in this role but your past experience doesn t align perfectly then please talk to us - you may be just the right candidate for this or other roles we have coming up At Toll everyone is welcome including those of all ages ethnicities genders and abilities To find out more about us visit www careers tollgroup com You must be entitled to work in India and be prepared to undertake pre-employment checks including a criminal history check and medical

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