Manager - Client Servicing

4 weeks ago

Pune, Maharashtra, India Square One Full time

Position Overview:

- The Client Servicing Manager acts as the key liaison between the agency and its clients, ensuring smooth communication, strategic alignment, and flawless execution of advertising campaigns.

- This role requires a blend of strong relationship management, project coordination, and leadership skills to deliver impactful marketing solutions.

- The ideal candidate is proactive, detail-oriented, and capable of managing multiple accounts while guiding internal teams to deliver exceptional results.

Role & Responsibilities:

- Understanding Client Needs.

- Liaise with clients on a daily basis to understand their goals, vision, and campaign expectations.

- Translate client requirements into clear briefs for internal teams.

- Maintain long-term relationships with clients by ensuring consistent satisfaction.

Project & Campaign Management.

- Handle end-to-end execution of marketing and digital campaigns.

- Ensure all projects are delivered on time, within scope, and on budget.

- Coordinate with internal departments like design, planning, and execution teams.

Team Leadership.

- Lead and mentor the client servicing team to ensure smooth operations.

- Allocate tasks, monitor progress, and resolve any internal conflicts or delays.

- Encourage a collaborative and high-performance team culture.

- Creative Presentation & Feedback.

- Present campaign ideas, concepts, and deliverables to clients for approval.

- Gather and interpret client feedback and guide creative teams accordingly.

- Manage revisions and ensure final output aligns with client expectations.

- Performance Monitoring & Reporting.

- Track and report the performance of all marketing campaigns across platforms.

- Analyze results and suggest improvements based on campaign insights.

- Share regular performance updates with clients in a structured format.

Documentation & Communication.

- Maintain all necessary client documentation, feedback, and records.

- Ensure clear and timely communication between clients and internal teams.

- Keep clients informed about project updates and milestones.

Budgeting & Approvals.

- Prepare budget estimates for each campaign.

- Seek timely approvals from clients and ensure budget adherence during execution.

- Optimize spending for better ROI without compromising campaign quality.

Qualifications & Skills Required:.

- Minimum 2 years of team management experience.

- Strong grasp of ATL advertising and campaign dynamics.

- Postgraduate degree in Marketing/Advertising or equivalent.

- Excellent communication, presentation, and multitasking skills.

- Proficiency in both English and Hindi (spoken and listening).

- Analytical thinking and problem-solving mindset.

- Ability to work under pressure and meet deadlines consistently.

Benefits:.

- Competitive salary package.

- Comprehensive accidental insurance with 10 Lac(s) coverage.

- Generous life insurance policy to ensure the financial security of employees and their families.

- Exclusive partnership with Sahyadri Hospital, offering discounted health services and wellness programs.

- Ample paid time off, including vacation days, sick leave, and company holidays, to promote work-life balance.

(ref:iimjobs.com)

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