Dialer Management

Job DescriptionKey Responsibilities- Manage and configure all Genesys services including URS, OCS, and other modules- Handle IVR creation, modification, and backup based on business requirements- Set up and map DN, agent IDs, and campaigns according to operational needs- Configure and reroute PRI and GSM call flows as needed- Perform first-level...

Job TitleSpecialist Phone Banking Vendor ManagementAbout the RoleThis role is responsible for overseeing end-to-end management of third-party vendors executing outbound calling functions such as welcome calling and banking product cross-sell.Key ResponsibilitiesOversee performance management, dialer strategy, data optimization, compliance, hiring alignment,...

About BabyMD BabyMD is a complete round-the-clock paediatric chain of clinics for new-age parents with a bunch of services all under one roof We offer holistic paediatric wellness solutions through our physical clinics telemedicine focusing on not just the child but also the parents Some of our services include consultation vaccinations development...

About UsWe are Resollect, a fast-growing fintech startup building a full-stack collections and recovery operating system for the ₹80,000 Cr+ debt recovery market. Our platform unifies legal, field, and digital recovery operations, transforming how banks, NBFCs, HFCs, and fin-techs manage overdue accounts, especially in secured lending.Role OverviewWe are...

Job Title: Operations Manager – Voice Process (BPO) Location: Bengaluru, India Type: Full-time Shifts: Rotational Shift including night shifts Work Mode: On-site Seniority Level: Mid-Senior Job SummaryOur client seeks a seasoned Operations Manager to lead voice-based BPO teams. You'll oversee daily delivery, manage performance metrics (AHT, CSAT, FCR,...

Job Title: Operations ManagerWe are seeking a seasoned professional to lead voice-based BPO teams as an Operations Manager. This is a full-time position that requires rotational shifts including night shifts and on-site work. The ideal candidate will have a strong background in contact center management, with a minimum of 10 years of experience in BPO and 3...

Company Overview:GoodScore is on a mission to make financial literacy and credit access simple, actionable, and inclusive for over 150 million Indians who are credit-underserved.From starting personalized credit consulting in 2023 to now, empowering over 1 million users to take control of their credit health, we are one of India's fastest-growing credit...

Locations: BangaloreYears of Experience: 5+ YearsPosition Title: Collections StrategistPosition Type: Full-timeRole OverviewWe are looking for a strategic and data-driven Strategy– Collections with in-depth experience in US credit card debt collections. This role is ideal for professionals who have designed and executed successful collections strategies,...

Position OverviewWe are seeking a results-driven Collections Specialist with expertise in US credit card debt recovery. This role is ideal for professionals who have designed and executed successful collections strategies, optimized processes, and collaborated effectively with cross-functional teams.Main Responsibilities:Develop and implement robust...

Company Overview VCATCH is a renowned BPO company headquartered in Bangalore operating under Six-Sigma standards with decades of industry experience Our competent core management team has expanded our services across industries such as Ed-tech E-commerce FMCG Aggregators and Real-estate With state-of-the-art technology and infrastructure we deliver...