Inside Sales Manager

About BabyMD BabyMD is a complete round-the-clock paediatric chain of clinics for new-age parents with a bunch of services all under one roof We offer holistic paediatric wellness solutions through our physical clinics telemedicine focusing on not just the child but also the parents Some of our services include consultation vaccinations development assessment therapies lactation nutrition and many more We have 2 clinics so far plan to launch 4 more clinics in the next 3 months Job Overview The Inside Sales Lead at BabyMD will be responsible for leading the inside sales team driving lead-to-customer conversions and scaling sales performance This role will involve overseeing the entire sales process from lead management to ensuring customer satisfaction as well as collaborating with various teams to improve sales strategies The Inside Sales Lead will work closely with the CXO to drive monthly targets and continuously improve customer experiences This is a full-time work from office role based out of Bangalore Key Responsibilities Sales Manage and mentor a team of Inside Sales Executives to achieve monthly lead conversion targets Own drive improvements in metrics like lead to customer conversion first call TAT call quality score etc Track outbound calling ensure no missed calls to convert leads into clinic appointments or other services Drive customer retention through cross-selling and up-selling of BabyMD services such as vaccinations therapies many others Establish and refine sales processes by Improving sales pitch drive quality of calls Auditing giving 1 1 feedback to team drive excellence Design operational SOPs ex timely follow-ups accurate data capturing etc Collaborate with an offline team to drive sales in our camps in societies pre-schools etc Wear a sales hat be agile in experimenting what drives customer conversion Propose new initiatives to enhance performance and meet company-wide targets Lead Management Own the CRM management process monitor the accurate entry of lead information lead journey tracking and interactions Design drive CRM process optimization ensure each lead is being reached out to enough no of times as per designed process Optimize follow-up processes and ensure the timely closure of all pending leads Implement best practices for using tools like the Dialer WhatsApp lead communication engagement Collaboration Feedback Collaborate with clinic staff digital marketing team and offline growth teams to ensure smooth lead handoff and provide a seamless customer experience Derive consumer insights from the calls pass on the important insights to the marketing teams to improve lead quality Work closely with the product team to drive improvements in CRM Dialers and other sales tools to boost efficiency Performance Tracking Reporting Track daily sales performance metrics at overall agent level for ex lead conversion first call TAT call quality score Daily reporting on sales numbers to CXO Meet exceed individual monthly sales targets and assist in achieving overall company targets Requirements 3 to 5 years of experience in inside sales or tele-sales preferably in healthcare or a startup environment Bachelors degree in B Tech Business Sales or a related field immediate joiners would be preferred Proven leadership experience in managing and scaling a sales team Strong communication skills in English Kannada Hindi is a plus Demonstrated success in meeting or exceeding sales targets Exceptionally street-smart person with excellent interpersonal relationship-building skills A quick learner with the ability to work independently take initiatives in a fast-paced environment Familiarity with CRM tools Dialer systems and WhatsApp for sales management High ownership driven individual who can thrive in 0 to 1 culture should be okay with 6 days a week Benefits A rare opportunity exposure to work in 0 to 1 a fast-paced healthcare set-up Backed by elite healthcare VCs investors Opportunity for steep career growth positioning in the company Collaborative inclusive meritocratic work culture Competitive salary industry standards