Cse (customer Support Executive)

2 days ago

Greater Noida, Uttar Pradesh, India DAV BUSINESS SERVICES PVT LTD Full time

Role Overview DAV Business Services Pvt Ltd is looking for a Customer Support Executive who will be the first point of contact for our clients helping them resolve queries ensuring smooth onboarding and delivering exceptional customer service This is an opportunity to work in a dynamic environment and directly contribute to customer success retention and satisfaction Responsibilities Handle customer queries via email chat and calls in a professional and timely manner Assist clients with onboarding setup and usage of our services Troubleshoot common issues and escalate technical problems to the concerned team Maintain detailed records of customer interactions and feedback Provide product demonstrations and guide customers through features when needed Collaborate with developers sales and marketing teams to improve customer experience Work towards achieving high customer satisfaction and retention rates Skills Required Strong communication skills written verbal in English and Hindi Ability to understand SaaS platforms websites or digital services Problem-solving mindset with a customer-first approach Basic knowledge of website hosting domains or SaaS products preferred Familiarity with CRM tools ticketing systems or chat support platforms is a plus Ability to multitask and manage time effectively What We Offer Opportunity to work in a fast-growing IT digital services company Exposure to real-world customer support challenges across diverse industries Career growth opportunities with performance-based incentives A chance to be part of a professional team with future leadership opportunities How to Apply Interested candidates can apply directly through LinkedIn Indeed or share their resume with us at hr davbusiness com Job Type Full-time Pay 15 000 00 - 20 000 00 per month Work Location In person

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