▷ (Urgent Search) Desktop Support Engineer

3 weeks ago

Pune, India Gruve Full time

Job Description Position Summary Gruve is seeking a skilled and customer-focused Desktop Support Engineer to join our IT support team. The ideal candidate will provide hands-on and remote technical assistance to end-users, troubleshoot hardware/software issues, and support daily IT operations. This role requires a detail-oriented individual with a strong technical background and excellent interpersonal skills. Key Responsibilities - Provide first- and second-level support for desktops, laptops, mobile devices, printers, and other IT assets - Respond to user queries via ticketing system, phone, email, and in-person; resolve or escalate issues as needed - Install, configure, and maintain Windows, macOS, and Linux operating systems and supported applications - Manage user accounts, permissions, and access rights in Azure Active Directory, Microsoft 365, or Google Workspace - Troubleshoot network connectivity issues (LAN/WAN, Wi-Fi, VPN, DNS, etc.) - Support collaboration tools (Zoom, Microsoft Teams, Google Meet, etc.) - Maintain and deploy system images using tools such as SCCM, Intune, JAMF, or equivalent - Monitor hardware and software inventory; assist in lifecycle management of IT assets - Follow ITIL or internal procedures for incident, change, and problem management - Document support processes, issue resolutions, and knowledge base articles - Participate in IT projects and support office moves, upgrades, or migrations Documentation and Process Improvement - Maintain up-to-date system/network documentation, runbooks, and change logs - Identify opportunities for automation, optimization, or standardization across the IT environment Education & Experience - Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience) - 2+ years of experience in desktop support, help desk, or IT technician roles Technical Skills - Proficiency in Windows 10/11, macOS, and Microsoft Office Suite - Working knowledge of Active Directory, Group Policy, and remote management tools - Familiarity with endpoint protection, patching, and basic cybersecurity principles - Basic scripting (PowerShell, Bash, etc.) is a plus - IT certifications such as CompTIA A+, Network+, Microsoft MCP, or ITIL are advantageous Work Environment - Must be comfortable supporting global teams and working in PST or overlapping time zones when required

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