Desktop Support

1 week ago

Pune Maharashtra, India Gemscap Global Analyst Private Limited Full time

**Desktop Support Engineer**

Job Location - Kharadi, Pune
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We are looking to hire a skilled desktop support engineer to assist our clients with computer hardware and software issues. You will be required to work on-site and software upgrades, systems integrations, and basic IT-related issues.

To ensure success as a desktop support engineer, you should have extensive knowledge of home and office systems, good problem-solving skills, and high-level interpersonal skills. A top-class desktop support engineer provides fast and effective support for clients experiencing basic hardware and software issues.

**Desktop Support Engineer Responsibilities**:

- Responding to client support requests.
- Contacting clients to find out the nature of the problem.
- Troubleshooting hardware and software issues.
- Installing and maintaining hardware and computer peripherals.
- Installing and upgrading operating systems and computer software.
- Troubleshooting networking and connection issues.
- Advising on software or hardware upgrades. Advising on software or hardware upgrades.
- Configure and maintain routers, switches, firewalls, and other network devices

**Desktop Support Engineer Requirements**:

- Bachelor’s degree in computer science or information technology.
- Proven work experience as a desktop support engineer or support technician.
- Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
- Working technical knowledge of current network hardware, protocols, and Internet standards.
- Able to effectively prioritize tasks in a high-pressure environment.
- Ability to present ideas in user-friendly language.
- Ability to solve complex hardware and software issues.
- Ability to travel and work after hours when necessary.
- Excellent interpersonal skills, problem solving skills & good analytical skills.
- Good written and verbal communication skills.

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Paid sick time
- Provident Fund

Shift:

- Day shift
- Night shift
- Rotational shift
- US shift

Work Days:

- Monday to Friday

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- IT: 1 year (required)

Work Location: In person

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