Azure Virtual Desktop Support

5 days ago

Pune Maharashtra, India Fulcrum Digital Full time

**Who are we**

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.

The Azure Virtual Desktop (AVD) Support Specialist is responsible for managing, maintaining, and troubleshooting Azure Virtual Desktop environments. This role focuses on ensuring optimal performance, security, and availability of virtual desktop infrastructure while providing excellent support to end-users and teams.

Primary Skills - Azure Virtual Desktop Support

Secondary Skills - Windows VMs, Azure monitor, troubleshooting

Mandatory Certification
- AZ104

**Requirements**:
**AVD Environment Management***:

- Configure, deploy, and manage Azure Virtual Desktop (AVD) environments.
- Optimize session hosts and user profiles for performance and scalability.
- Monitor and manage virtual machines, storage, and networking within the AVD ecosystem.

**Support and Troubleshooting***:

- Troubleshoot and resolve issues with virtual desktops, remote apps, and user profiles.
- Work with end-users to resolve session-related challenges and educate them on best practices.
- Collaborate with cloud and networking teams to address complex issues.

**Security and Compliance***:

- Ensure compliance with organizational and industry standards (e.g., SOC II, GDPR).
- Regularly patch and update session hosts and related infrastructure.

**Monitoring and Reporting***:

- Use tools like Site24x7, Azure Monitor, Log Analytics, and Application Insights to monitor AVD performance.
- Generate reports on AVD usage, performance, and user satisfaction.
- Provide recommendations for scaling or optimizing resources based on usage trends.

**Documentation and Training***:

- Document configurations, troubleshooting steps, and standard operating procedures (SOPs).
- Create and maintain a knowledge base for recurring AVD issues.
- Provide training to end-users and junior IT staff on AVD features and best practices.

Job Opening ID

RRF_4799

Job Type

Contract

Industry

IT Services

Date Opened

18/12/2024

City

Pune City

Province

Maharashtra

Country

India

Postal Code

411057

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