Idfc First Bank/area Collection Manager Manager

2 days ago


Surat, Gujarat, India acura Solution Full time

Manage collection activities of assigned location through team and collection agencies Ensure the DCA complies with Banks Outsourcing requirement Review investigates customer complaints on DCA Review customers settlement proposal when raised by the DCA Perform Controlled Self-Assessment on the DCA on a month on month basis Capacity planning for DCAs from time to time Check on timely account allocation to the DCA Tracking of daily Tele-caller Field collector productivity by maximizing payment recoveries from Delinquent accounts Sample Call monitoring of calls made by Tele-callers give feedback to DCA staff on further improvement Knowledge of managing dialers in the past would be an added advantage Checking of Invoices raised by DCA and tracking for timely payment to DCAs Any other responsibility assigned to him her from time to time by the Supervisor Execution of legal remedies like sec 138 SARFAESI Act etc on defaulting customers for recovery of outstanding


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