Relationship Lead Manager

3 weeks ago


Gurugram Noida Delhi, India V Konnect Full time

Job Description Role Overview: The Relationship Banking Team Lead is responsible for managing a team of Relationship Managers, driving business growth, enhancing client satisfaction, ensuring compliance, and collaborating with cross-functional teams. This role focuses on client acquisition, relationship deepening, performance tracking, and market intelligence to meet organizational objectives. Key Responsibilities: Team Leadership - Lead, mentor, and coach the relationship banking team to achieve individual and collective goals - Provide support in relationship management practices and ensure adherence to high service standards Client Relationship Management - Build and sustain strong relationships with high-value clients - Identify and understand client financial goals to offer customized banking solutions - Enhance revenue opportunities through product recommendations and wallet share increase Business Development - Drive new customer acquisition and expand market presence - Partner with product teams to introduce and promote innovative banking services Risk Management - Ensure compliance with internal policies and external regulatory norms - Identify and mitigate risks associated with customer transactions and relationship management Performance Monitoring - Track KPIs and financial metrics related to relationship banking functions - Address performance gaps through timely interventions and support Market Intelligence - Stay informed on industry trends, market conditions, and competitor actions - Use insights to develop growth strategies and identify partnership opportunities Cross-functional Collaboration - Work closely with product, credit, and operations teams to ensure seamless service delivery - Coordinate efforts across departments to enhance the overall customer experience



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