▷ (Apply Now) CSM/KAM - SMB

3 weeks ago

Bengaluru India LeadSquared Full time

Job Description About LeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It's used by over 1500 businesses across 30 countries in Education, Healthcare, Banking, Insurance and a variety of verticals. LeadSquared has been recognized as one of the fastest growing companies in the world: - Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs - Frost and Sullivan's 2019 Marketing Automation Company of the Year award - Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific - Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius LeadSquared is backed by institutional investors like GAJA capital, Stakeboat Capital and angels like Jyoti Bansal. Role The Customer Success team at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. Responsibilities - Engage and individually manage a large volume portfolios - Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan in regard to the successful implementation - Oversee the successful implementation/configuration of LeadSquared's product suite for each customer account. - Identify and prioritize accounts based on outstanding issues, growth opportunity, strategic value and renewal timeframe - Develop a strategy for each account that identifies their critical success factors, measurable milestones, potential obstacles and recommended plan of action - Work collaboratively with various internal team/individuals for the best interest of the customer (engineering, sales, etc.) Qualifications - Bachelor's Degree or equivalent work experience in the software industry - 2-3 years of strong customer delivery experience, managing projects related to business software such as ERP, CRM, SAAS applications - Extensive technical account management & customer engagement experience - Must have had hands on working knowledge of Implementation experience with any of the business applications - Excellent written & verbal communication skills - Experience working with senior executive level personnel in customer accounts.

  • csm/kam - smb

    2 weeks ago

    Bengaluru, Karnataka, India LeadSquared Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    AboutLeadSquared is a marketing automation and sales execution platform that helps businesses increase their closures, manage their pipelines, and attribute their ROI accurately and completely - to people, marketing activities, lead sources, products, and locations. It's used by over 1500 businesses across 30 countries in Education, Healthcare, Banking,...

  • ServiceNow CSM Developer

    4 weeks ago

    India Technozis Full time

    We are seeking an experienced ServiceNow CSM Developer to join our growing team. As a subject matter expert in ServiceNow CSM, Service Portal, Integrations, and Reporting , you will play a key role in designing, developing, and supporting customer service solutions that align with business needs. This role requires strong technical expertise,...

  • Service Now CSM Developer

    4 weeks ago

    Bengaluru, India Technozis Full time

    Company Overview Technozis is a value-driven team dedicated to designing and developing technology products that streamline business processes and boost revenue. With a workforce of 51-200 employees, Technozis is headquartered in Gurgaon, Haryana, and operates within the Information Technology & Services industry. For more information, visit our website at...

  • Service Now CSM Developer

    4 weeks ago

    Bengaluru, India Technozis Full time

    Company Overview Technozis is a value-driven team dedicated to designing and developing technology products that streamline business processes and boost revenue. With a workforce of 51-200 employees, Technozis is headquartered in Gurgaon, Haryana, and operates within the Information Technology & Services industry. For more information, visit our website...

  • Servicenow CSM Developer

    3 weeks ago

    India Collegedunia Full time

    About the Role: Service Now CSM Developer Duration: 6 months Location: Remote Shift Timings: In EST - 9am to 6pm / In IST - 6.30pm to 3.30pm Notice Period: (Immediate Joiner - Only) Experience: 5- 8 Years Position - 1 BGV MANDATORY Education certification, Employment details, Address proof. Need Excellent Communication About the Role We are seeking a highly...

  • ServiceNow CSM Architect

    6 days ago

    INDIA - NOIDA- BIRLASOFT OFFICE, IN Birlasoft Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    ServiceNow CSM Architect Area(s) of responsibility Job Description: Technical Architect – ServiceNow CSM & AI Enablement Role Summary We are seeking a highly skilled ServiceNow Technical Architect to lead the design and implementation of Customer Service Management (CSM) solutions, with a strong focus on Now Assist, Virtual Agent, Service...

  • Servicenow csm developer

    3 weeks ago

    India DigiHelic Solutions Pvt. Ltd. Full time

    Key Responsibilities: Collaborate with stakeholders to understand business requirements and translate them into effective Service Now solutions. Design, develop, and implement Service Now applications, modules, and integrations to meet organizational needs. Provide expertise in the customization and configuration of Service Now, ensuring optimal...

  • Apply in 3 Minutes! KAM

    3 weeks ago

    India, Rajahmundry One97 Communications Limited Full time

    Job Description KAM - Rajahmundry KAM - Rajahmundry - Engaging with Premium merchants like portfolio tracking, merchant communication, and ensuring service is delivered in assigned areas for assigned merchants. Meeting sales targets of multiple payment solutions such as QR codes, EDC/card swipe machines, point of sales software, insurance, and other...

  • Senior servicenow developer – csm

    3 days ago

    Bengaluru, India TECEZE Full time

    Hiring: Senior Service Now Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior Service Now Developer specializing in Customer Service Management (CSM)...

  • Senior servicenow developer – csm

    2 days ago

    Bengaluru, India TECEZE Full time

    Hiring: Senior Service Now Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior Service Now Developer specializing in Customer Service Management (CSM)...