Senior servicenow developer – csm
5 days ago
Hiring: Senior Service Now Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior Service Now Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The ideal candidate will have 5–7 years of hands-on experience in developing and configuring Service Now applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.This is an exciting opportunity to contribute to cutting-edge Service Now CSM implementations, leveraging AI technologies to drive service excellence and workflow automation.Key Responsibilities- Service Now Platform Configuration: Configure, customize, and administer Service Now instances to ensure robust performance and scalability across CSM modules.- CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal, including Agent Workspaces.- Integrations: Build and manage integrations using REST APIs, Service Now API connectors, and Service Graph connectors for seamless system interoperability.- AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence, machine learning, and natural language processing (NLP) capabilities.- Custom Development: Develop catalog items, widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other custom elements to meet business requirements.- Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support.- Process Optimization: Collaborate with cross-functional teams to align Service Now solutions with business objectives and improve service delivery.- Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments.Required Skills & Qualifications- Experience: 5–7 years of solid experience in Service Now development and administration, with a strong focus on CSM and AI capabilities.- CSM Expertise: Proven experience with Customer Communities, Employee Service Portals, and Agent Workspace design and customization.- Integration Skills: Strong experience working with REST APIs, Service Now API connectors, and Service Graph connectors.- AI & ML Knowledge: Hands-on experience with Now Assist AI, AI chatbots, or Predictive Intelligence in Service Now.- Technical Skills:- Scripting: Java Script, Jelly Script, HTML, CSS, Angular JS- Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, Glide Ajax, Preprocessors- Certifications (Preferred):- Service Now Certified System Administrator (CSA)- Service Now CSM Implementation Specialist- Service Now Certified Application Developer (CAD)- Soft Skills: Excellent communication, problem-solving, and collaboration abilities.- Education: Bachelor’s degree in Science or a STEM discipline.Preferred Qualifications- Familiarity with ITIL v3/v4 frameworks or certifications.- Experience working in Agile environments.- Exposure to other Service Now modules such as CPQ, CRM, SPM, Service Bridge.
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ServiceNow CSM Developer
1 week ago
Bengaluru, Karnataka, India Krehsst Tech Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition: ServiceNow CSM DeveloperLocation: Bangalore, Karnataka (Onsite)Job Type: Contract to HireCertifications (Mandatory):Certified System Administrator (CSA)Certified Implementation Specialist – CSMJob Description:A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management...
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ServiceNow CSM Developer
2 weeks ago
Bengaluru, India AGILE TECHNOLOGY SOLUTIONS Full timeWe are seeking a skilled and motivated ServiceNow CSM (Customer Service Management) Developer to join our growing IT Service Management team. The ideal candidate will have strong hands-on experience in ServiceNow development, customization, and implementation, specifically within the CSM module. This role involves working closely with business stakeholders,...
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Senior ServiceNow Developer – CSM
2 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions...
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Senior ServiceNow Developer – CSM
2 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions...
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Senior ServiceNow Developer – CSM
6 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
7 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
7 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
7 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
1 week ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and...
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Senior ServiceNow Developer – CSM
7 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and...
