Senior ServiceNow Developer – CSM
1 week ago
Hiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The ideal candidate will have 5–7 years of hands-on experience in developing and configuring ServiceNow applications, integrating enterprise systems, and implementing Now Assist AI features to elevate customer and employee experiences.This is an exciting opportunity to contribute to cutting-edge ServiceNow CSM implementations, leveraging AI technologies to drive service excellence and workflow automation.Key Responsibilities- ServiceNow Platform Configuration: Configure, customize, and administer ServiceNow instances to ensure robust performance and scalability across CSM modules.- CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal, including Agent Workspaces.- Integrations: Build and manage integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors for seamless system interoperability.- AI & Automation: Utilize Now Assist AI tools to enhance user experience through predictive intelligence, machine learning, and natural language processing (NLP) capabilities.- Custom Development: Develop catalog items, widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other custom elements to meet business requirements.- Troubleshooting & Support: Provide advanced technical troubleshooting, platform optimization, and post-implementation support.- Process Optimization: Collaborate with cross-functional teams to align ServiceNow solutions with business objectives and improve service delivery.- Documentation: Maintain detailed documentation for all configurations, integrations, and custom developments.Required Skills & Qualifications- Experience: 5–7 years of solid experience in ServiceNow development and administration, with a strong focus on CSM and AI capabilities.- CSM Expertise: Proven experience with Customer Communities, Employee Service Portals, and Agent Workspace design and customization.- Integration Skills: Strong experience working with REST APIs, ServiceNow API connectors, and Service Graph connectors.- AI & ML Knowledge: Hands-on experience with Now Assist AI, AI chatbots, or Predictive Intelligence in ServiceNow.- Technical Skills:- Scripting: JavaScript, Jelly Script, HTML, CSS, AngularJS- Advanced Configuration: Business Rules, Client Scripts, UI Actions, Script Includes, GlideAjax, Preprocessors- Certifications (Preferred):- ServiceNow Certified System Administrator (CSA)- ServiceNow CSM Implementation Specialist- ServiceNow Certified Application Developer (CAD)- Soft Skills: Excellent communication, problem-solving, and collaboration abilities.- Education: Bachelor’s degree in Science or a STEM discipline.Preferred Qualifications- Familiarity with ITIL v3/v4 frameworks or certifications.- Experience working in Agile environments.- Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge.
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ServiceNow CSM Developer
2 weeks ago
Bengaluru, Karnataka, India Krehsst Tech Solutions Full time ₹ 15,00,000 - ₹ 25,00,000 per yearPosition: ServiceNow CSM DeveloperLocation: Bangalore, Karnataka (Onsite)Job Type: Contract to HireCertifications (Mandatory):Certified System Administrator (CSA)Certified Implementation Specialist – CSMJob Description:A Senior CSM ServiceNow Implementer position is available, requiring a technical background with experience in Customer Service Management...
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ServiceNow CSM Developer
2 weeks ago
Bengaluru, India AGILE TECHNOLOGY SOLUTIONS Full timeWe are seeking a skilled and motivated ServiceNow CSM (Customer Service Management) Developer to join our growing IT Service Management team. The ideal candidate will have strong hands-on experience in ServiceNow development, customization, and implementation, specifically within the CSM module. This role involves working closely with business stakeholders,...
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Senior ServiceNow Developer – CSM
1 week ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
1 week ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
1 week ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
3 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions...
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Senior ServiceNow Developer – CSM
3 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions...
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Senior ServiceNow Developer – CSM
7 days ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI Specialist Location: Offshore (Preferred: Bangalore / Hyderabad) Payroll: Teceze Client: Publicis Resources Contract Duration: 6 Months (Extendable) Availability: Immediate Joiners Preferred About the Role We are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management...
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Senior ServiceNow Developer – CSM
1 week ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeClient: Publicis ResourcesContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and...
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Senior ServiceNow Developer – CSM
23 hours ago
Bengaluru, India TECEZE Full timeHiring: Senior ServiceNow Developer – CSM & AI SpecialistLocation: Offshore (Preferred: Bangalore / Hyderabad)Payroll: TecezeContract Duration: 6 Months (Extendable)Availability: Immediate Joiners PreferredAbout the RoleWe are seeking an experienced Senior ServiceNow Developer specializing in Customer Service Management (CSM) and AI-driven solutions. The...
