Service Now CSM Developer

4 weeks ago

Bengaluru, India Technozis Full time

Company Overview

Technozis is a value-driven team dedicated to designing and developing technology products that streamline business processes and boost revenue. With a workforce of 51-200 employees, Technozis is headquartered in Gurgaon, Haryana, and operates within the Information Technology & Services industry. For more information, visit our website at Technozis .


Job Overview

We are seeking a Senior Service Now CSM Developer for a full-time position at Technozis. The role requires a minimum of 7 years and a maximum of 10 years of work experience. You will be located in one of our dynamic office environments spread across Bengaluru, Delhi, Kolkata, Mumbai, Chennai, Gurgaon, or Noida. The ideal candidate will bring expertise in utilizing ServiceNow CSM as a mandatory skill and excel in developing and integrating comprehensive ServiceNow solutions.


Qualifications and Skills

  • Expertise in ServiceNow Customer Service Management (Mandatory skill), possessing thorough knowledge of its processes and functionalities.
  • Proficient in JavaScript, capable of writing and understanding complex scripts for ServiceNow development.
  • Experienced with ServiceNow Studio for developing applications and customizations on the platform.
  • Skilled in ServiceNow Flow Designer to automate processes efficiently and effectively.
  • Proficiency in REST APIs for seamless interaction between ServiceNow and external systems.
  • Knowledge of ServiceNow Integrations to facilitate smooth data exchange and process synchronization.
  • Capable of Business Rule Development to enforce business requirements and policies.
  • Competence in UI/UX Design for ServiceNow to ensure an intuitive and engaging user interface.


Roles and Responsibilities

  • Develop and implement ServiceNow CSM modules and functionalities based on client requirements.
  • Collaborate with stakeholders to analyze needs and translate them into application designs.
  • Integrate ServiceNow with other systems through API connections for data consistency and process efficiency.
  • Automate workflows using ServiceNow Flow Designer to streamline operations.
  • Create and maintain Business Rules and scripting for custom solutions and enhancements.
  • Design engaging and functional UI/UX experiences for ServiceNow applications ensuring user satisfaction.
  • Conduct testing and debugging to ensure the reliability and efficiency of developed applications.
  • Provide continuous support and maintenance of the ServiceNow environment, implementing upgrades as necessary.

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