Key Account Sales Manager

2 weeks ago

Bengaluru India Delhivery Full time

Job Description

Urgent Opening for NBD - KAM- Bangalore/ Mumbai

Roles & Responsibilities

Sell Logistics services to D2C/Brand enterprises - Responsible for Account Management, New Business Development (NBD), revenue, and profitability

Build bespoke solutions and pricing

Coordinate with internal and external tech stakeholders to improve the current tech product capability

Manage and grow existing clients

Nurturing client relationships, building Positive client experience, maintaining strong client relationships, retaining the business, and identifying growth opportunities

Conducting business reviews with clients and focusing on service delivery experiences.

Escalating and resolving areas of concern as raised by the client

Monitoring performance against service level agreements and flagging potential issues for timely resolution

Skills

Strong in Program Management and data analytics. Advanced Excel and SQL are mandatory Preferred to have knowledge of the e-commerce Industry

2-3 Years of experience in Client Relationship Management and CX analytics

Strong Interpersonal Skills

Proactive and self-driven with a great sense of ownership

Strong problem-solving and prioritization skills with an eye for details

Good at negotiation and persuasion.

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