Service Desk Engineer

JOB ROLE Service Desk Engineer JOB LOCATION CHENNAI Experience Years 4 JD IT SERVICE DESK

Job Description- Ownership of technical issues through to conclusion Good command over English- Assists both Service Desk Agents and Service Desk Trainees in the management of any issues through to conclusion- Works with the team in dealing with major incidents, owning, escalating and following through to conclusion- Monitors and Analyse performance of...

About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction . This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

Job DescriptionKey Responsibilities:- Lead and manage the Service Desk team to deliver excellent support services.- Oversee daily operations including incident management, ticket handling, and SLA adherence.- Ensure timely and effective resolution of technical issues and service requests.- Develop, mentor, and motivate team members to improve performance and...

Job Summary:The Service Desk Team Leader role is responsible for managing the operation of the Service Desk. This role is crucial to ensuring customer requirements are met in terms of communication, prioritizing, escalating and resolving incidents and requests. You'll be mentoring the Service Desk team and will drive a culture of continual process...

Job Category Service Operations Expect more Connect more Be more at Diebold Nixdorf Our teams automate digitize and transform the way more than 75 million people around the globe bank and shop in this hyper-connected consumer-centric world Join us in connecting people to commerce in this vital rewarding role Provides leadership and oversight...

**Designation: Service Desk Support** **Location: Chennai** **Experience: 1 - 2 Years** **Qualification: Any Degree/Diploma** **Roles & Responsibilities**: - Responding to client support requests. - Working in two role as Desktop as well as Service desk - SLA Preparation & MIS report - Contacting clients to find out the nature of the problem. -...

Service Desk Management LeaderWe are seeking a seasoned Service Desk Management professional to lead and optimize our IT service desk operations. This role is ideal for a proactive leader with a strong technical background and a passion for managing and mentoring a high-performing support team.Key Responsibilities:Team Leadership & Management:Lead, mentor,...

1) Ticket logging for all the issues and requests received 2) Log tickets with correct priority and category 3) Assign tickets to correct bins on time 4) Follow up with users tickets awaiting user response 5) Follow ups with relevant IT team members on tickets pending for action 6) Take help from shift managers as and when needed 7) Adhere to SLAs for...

**Role Summary**: **Responsibilities**: - Accept calls assigned to Cybix bins. - Assign engineer and update Customer. - Connect with the Customer, and agree on the downtime for repair. - Get calls re-scheduled if required. - Co-ordinate with concerned team for spare parts - End to end tracking of calls till closure. - Receive call report (CSO) scanned copy...