
Service Desk Executive
4 days ago
1) Ticket logging for all the issues and requests received
2) Log tickets with correct priority and category
3) Assign tickets to correct bins on time
4) Follow up with users tickets awaiting user response
5) Follow ups with relevant IT team members on tickets pending for action
6) Take help from shift managers as and when needed
7) Adhere to SLAs for Servicedesk
8)Type/speak English fluently
9) Understanding of proposed Helpdesk tool
10) SPOC for taking all calls from EXL IT users limited to scope of work
11) Log Tickets with the correct category, severity, problem description, user information in exceptions
12) Prioritize incidents/SR/CR via Helpdesk tool
13) Allocate the logged calls to the appropriate support team (Eg. Desktop, Server, Network or Storage engineer)
14) Escalate issues / tickets which are going beyond the service levels as per Tool Available
**Salary**: ₹18,000.00 - ₹20,000.00 per month
Shift:
- Day shift
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- Service Desk: 1 year (preferred)
- SLA: 1 year (preferred)
**Speak with the employer**
+91 7669296936
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