Analyst - IT Product Support

Job Description

Oracle EBS functional

What can you expect

In this role, you will work on Oracle applications finance modules support for the company's business solutions within a defined Software Development Lifecycle

Supports and assist other developers/team members in testing and debugs of software programs and enhancements to meet project plan goals.

What is in it for you

- Standard MMC Salary Package
- Standard MMC Colleague Benefits
- Huge landscape to learn & work on new technologies and apply your skills

We will count on you to:

- Act as Subject Matter Expert on Oracle EBS (SME) Financials (GL, AP, AR, FA, CM, SLA) .
- Possess hands-on experience with Oracle E-Business Suite Release 12, with strong knowledge Oracle Financials
- Configure Oracle EBS Modules (GL, AP, AR, FA, CM)
- Participate in Oracle EBS to Cloud migration or upgrade initiatives (Preferred)
- Drive issue resolution and root cause analysis across P2P and O2C business cycles
- Diagnoses and resolves complex application issues, working with clients (primarily internal, occasionally external), other IT departments and suppliers as appropriate.
- Works autonomously to recreate problems and identify necessary fixes using a variety of software tools and resources.
- Manage multiple priorities in a fast-paced environment, providing Tier-3 functional support when required
- Flexibility in supporting production, upgrades, changes, and user support via on-call rotation
- Supporting key business processes/activities including Month end and Year end support activities to Business users.
- Partners with business and technology managers to elicit, analyse, translate, and document business requirements into technical requirements.
- Proficient in writing Functional Design Documents
- Experience in mapping business requirements, gap analysis and preparation of Functional/Technical Design documents
- Effectively resolve problems and roadblocks as they occur, consistently following through on details while driving innovation as well as issue resolution and anticipates and prevents problems before they occur.
- Ensure data integrity and reconciliation between upstream and downstream systems
- Utilizing past experience to implement innovative approaches to help improve business processes and system performance
- Manage multiple tasks simultaneously, prioritize workload effectively, and thrive in a dynamic environment

What you need to have:

- 5+ years of functional consulting experience in Oracle E-Business Suite (EBS) Financials
- Strong understanding on Oracle Financials and Accounting Hub (FAH)
- Supporting experience for the revenue recognition Process, billing process, including generating invoices, resolving billing/Revenue Management issues, and ensuring accurate revenue recognition
- Proficient in end-to-end business cycles including P2P and O2C Cycle
- Skilled in preparing BR100, MD50, TE40 and functional test scripts.
- Possess technical skills in SQL, PL/SQL
- Hands on experience on Standard and Custom interfaces
- Hands on experience in month end closing support.
- Should have good experience of Secure Software Development Lifecycle (SSDLC) practices
- Hands on experience with integration tools and middleware (preferred)
- Experience with Oracle 12.2 Upgrades
- Demonstrated ability to work with distributed teams across multiple time-zones
- Ability to clearly describe end-to-end business processes and the key integration points, work cross-functionally across different business processes within an organization, and knowledge of challenges faced by implementation teams
- Must be highly self-motivated with strong organizational skills, outstanding analytic skills and polished facilitation skills, stakeholder management.
- Strong communication, presentation and client facing sills, with proven success in resolving issues and improving business processed
- Exposure to robotic process automation, natural language processing, data analytics (Not essential)

What makes you stand out

- Clear and confident communicator
- Strong presentation and stakeholder skills
- Ability to manage multiple priorities effectively
- Strong interpersonal skills and demonstrated ability to build professional relationships
- Experience in working with global teams
- Strong leadership in planning and decision making
- Quick to adapt and learn new technologies
- Excellent Problem-solving skills with innovative and proactive approach
- Ability to identify process improvement opportunities

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.

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