Production Analyst

4 weeks ago

Gurugram, India Nasugroup Full time

Job Description :We are seeking a highly motivated and experienced Production Analyst / Process Owner / Workflow Coordinator with a minimum of 4 years of experience in automation, support operations, and process optimization. The ideal candidate will have hands-on experience with RPA tools (preferably UiPath), strong exposure to ticketing systems like ServiceNow and JIRA, and a solid understanding of Agile methodologies. Exposure to AI tools and bot monitoring/reporting dashboards is a strong advantage.Key Responsibilities :- Act as a liaison between business teams and technical teams for process analysis and automation.- Develop and support RPA solutions using tools such as UiPath, Power Automate, and Automation Anywhere.- Coordinate workflow automation efforts, ensuring alignment with business goals and compliance standards.- Collaborate with cross-functional teams in an Agile environment, participating in sprint planning, scrums, and retrospectives.- Monitor, triage, and resolve incidents via ServiceNow and JIRA within defined SLAs.- Support bot performance monitoring and create dashboards using MI reporting tools.- Contribute to continuous improvement of automated processes and workflows.- Provide off-hour or flexible shift support based on business needs.Required Skills & Experience :- 4+ years of experience as an IT Analyst, Process Owner, or Workflow Coordinator.- Hands-on experience with RPA tools : UiPath (preferred), Power Automate, Automation Anywhere.- Experience working in IT Support teams with flexible or rotating shifts.- Strong working knowledge of ServiceNow, JIRA, and Agile delivery frameworks.- Exposure to AI-based tools and technologies is a plus.- Experience with MI (Management Information) reporting tools for bot performance tracking and dashboarding is an added advantage.- Excellent problem-solving, communication, and documentation skills.Nice to Have :- UiPath Certification or equivalent RPA tool certifications.- Experience working in large-scale automation projects or transformation initiatives.- Familiarity with ITIL processes. (ref:hirist.tech)

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