Production Support Lead Analyst
2 hours ago
Description
Short role description
The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Lead to enable this team’s success.
What does success look like as a Production Support Lead Analyst – Application monitoring?
Alert Management & Monitoring:
Provide first and second-line support for FNZ’s application monitoring and alerting systems. Ensure that platform alerts are managed effectively, minimizing system downtime and disruption. Proactively monitor the platform, identifying and addressing potential issues before they impact service.Team Management/Scheduling:
Manage the scheduling and availability of support teams across strategic global locations to ensure continuous healthcare platform support and timely response to platform issues. Ensure out-of-hours alerts are transitioned seamlessly to existing dedicated teams for resolution.Application Support Platform Maintenance & Improvement:
Implement and manage routine platform checks to ensure system robustness and reliability. Lead the platform maintenance process, ensuring comprehensive application support practices are in place. Contribute to continuous service improvement by actively driving proactive measures and system enhancements. Lead incident management, ensuring that incidents are resolved quickly and efficiently, and contribute to knowledge-sharing across the team.Leadership & Development:
Lead, mentor, and guide a dedicated application support team. Monitor team performance and continuously seek improvement opportunities for skills and processes. Develop, maintain, and ensure adherence to comprehensive documentation on team activities. Collaborate with internal stakeholders to ensure that business objectives and needs are met. Contribute to audit and effectiveness requests.Experience required
What we are looking for:
Experience : At least 8 years of relevant experience in application monitoring and production support. Educational Background : Degree in Computer Science, Information Technology, or a related field; or equivalent experience. Technical Skills : Intermediate proficiency in SQL. Application Support Systems : Experience using application support systems, including PagerDuty, NewRelic, Splunk, and ServiceNow. Leadership Skills : Proven ability to lead a team and drive operational excellence. Communication Skills : Strong verbal and written communication skills; capable of confidently interacting with platform dedicated teams. Incident Management : Extensive experience in support and incident management, preferably with ITIL or equivalent frameworks.Experience preferred
Beneficial but not essential.
• Familiarity with financial markets and products
• Basic knowledge of Microsoft .NET development, including C#, VB.NET, and SQL Server, is advantageous.
For advertising: Opportunities
What we offer:
We are mission led - work at the heart of a purpose-led organization, where you can be proud of the impact you make, every day. Where you’ll transform the way over 20 million people invest, making wealth management more accessible, sustainable and transparent to more people. Rapid career growth - encouraged to take on responsibility, play a part in the evolution of the company and rapidly drive your career development working on real projects that directly impact our clients and their customers. Market leading technology - Build, create and evolve innovative solutions for the world’s most trusted brands using the latest technologies to help change the face of investing for the future Learning & development – Placing emphasis on a willingness to learn, to think differently, to be creative and to help drive innovation.For advertising: inclusion
-
Production Support Lead Analyst
2 weeks ago
Gurugram, India FNZ Full timeRole ProfileJob TitleProduction Support Lead Analyst – Application Monitoring LocationGurgaon, India Reports toHead of Production Support For advertising:About FNZWho We AreFNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people....
-
Production Support Lead Analyst
6 hours ago
Gurugram, India FNZ Group Full timeDescription Short role description The application monitoring team covers request servicing, application monitoring and system healthcare for our global clients. We are looking for a Production Support Lead to enable this team’s success. What does success look like as a Production Support Lead Analyst – Application monitoring? Alert Management &...
-
Production Support Analyst
10 hours ago
Gurugram, India FNZ Group Full timeDescription What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing preventative...
-
Production Support Analyst
3 hours ago
Gurugram, India FNZ Group Full timeDescription What would you accomplish as a Production Support Analyst? As an Analyst, your role goes beyond traditional application support. You’ll investigate and resolve complex operational issues affecting critical business processes, ensuring seamless performance across systems and workflows. By analyzing root causes and implementing...
-
Production Support Analyst
2 weeks ago
Gurugram, India FNZ Full timeJob TitleProduction Support Analyst LocationGurgaon, India Reports toHead of Prod Support For advertising:About FNZWho We AreFNZ Group is an established and rapidly growing company in the financial technology sector. We partner with the entire industry to make wealth management accessible to more people. Today, we partner with over 650 financial institutions...
-
Production Analyst
2 weeks ago
Gurugram, India Smartedge IT Services Full timeRole: Production Support Analyst/IT Analyst/Process Owner/Workflow Coordinator Expr-5+ yrsLocation- Gurugram Skills:Experience as an Support AnalystRPA tools: UiPath (Good), Power Automate, Automation AnywhereService Now. JIRA, Agile/scrum.
-
Product Analyst
2 weeks ago
Gurugram, India Paddlelift Full timeJob Summary :We are looking for a detail-oriented Product Analyst with strong skills in SQL and Python to help drive data-driven product decisions. You will analyze product performance, identify user behavior patterns, and provide actionable insights that inform strategy and improve customer experience.Key Responsibilities :- Extract, clean, and analyze...
-
Product Analyst
9 hours ago
Gurugram, India NPS Prism Full timeProduct Analyst | Gurugram | Hybrid WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on...
-
Product Analyst
3 hours ago
Gurugram, India NPS Prism Full timeProduct Analyst | Gurugram | Hybrid WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company. NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences. Based on...
-
Production Support Lead
9 hours ago
Gurugram, India FNZ Group Full timeDescription What would you accomplish as a Lead Production Support? As Production Support Lead, you will be the go-to person for our client. Your responsibilities extend to overseeing the intricate landscape of issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level...
