▷ [Apply in 3 Minutes] IT Support Analyst

1 day ago


Gurugram Gurugram India Raksha IT Full time

Job Description

Company Description

Raksha IT is a provider of Intelligent IT Solutions, catering to a variety of IT requirements with minimal downtime and business-invasive impact. Our professionals work on a wide range of IT projects, including cloud, data and analytics, mobility, security, and IT lifecycle management, with an emphasis on team leadership, process and procedures, and customer advocacy. Our IT project services ensure alignment between business and technology strategies to deliver expected outcomes.

Role Description

The Information Technology Support Analyst role is a full-time on-site position based in Udyog Vihar (Opposite Cyber Hub). The Support Analyst will be responsible for providing technical support to end-users, troubleshooting issues, and maintaining IT systems and equipment. The role involves working closely with team members to provide high-quality IT services and solutions. This role requires working during Australian Time Zone hours - from 8.30am to 6pm Sydney Time (GMT +10)

Responsibilities:

- Provide technical support to end-users via phone, email, or in person, resolving issues related to hardware, software, and network systems.
- Troubleshoot and resolve IT problems efficiently, ensuring minimal downtime and disruption to business operations.
- Install, configure, and maintain hardware and software components, including operating systems and applications.
- Manage user accounts and permissions in Microsoft 365 and Windows Server environments.
- Monitor and maintain system security, ensuring data protection and compliance with company policies.
- Collaborate with other IT team members to implement IT projects and upgrades effectively.
- Document technical procedures and solutions for reference purposes.
- Stay updated on emerging technologies and IT trends, recommending improvements to enhance the company's IT infrastructure.

Qualifications

- Bachelor's degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in Level 1/2 IT support role.
- Solid experience with Microsoft 365, including Exchange Online, SharePoint, and Teams.
- Proficiency in Windows 11 and Windows Server administration.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work independently and collaboratively in a fast-paced environment.
- Relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or equivalent are a plus.



  • Gurugram, India Fidelity International Full time

    Job Description About the Opportunity Job Type: Permanent Application Deadline: 05 October 2025 Job Description Title: Senior Business Analyst Department: Enterprise Change and PMO Location: Gurgaon, India Level : 3 We're proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this By working...


  • Gurugram, Gurugram, India United Airlines Full time

    Job Description Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. Description At United, we have some of...


  • Gurugram, Gurugram, India International Travel House Limited Full time

    Job Description Role Description As Credit Controller, you will be responsible for credit control function and providing support in controlling function. ( Only from Car Rental Industry ) - Monitor Accounts Receivables to ensure prompt payment from customers - Controlling the credit limit of the individual customer and branch to risky and/or potentially...


  • Gurugram, India Fidelity International Full time

    Job Description About the Opportunity Job Type: Permanent Application Deadline: 31 October 2025 Job Description Title ((Test Analyst/ Senior Test Analyst) Department (FIL India Technology - GPS) Location (Gurgaon) Reports To (Test Manager) Level (2/3) We're proud to have been helping our clients build better financial futures for over 50 years. How...

  • Business Analyst

    1 week ago


    Gurugram, India Bread Financial Full time

    Job Description ALLDATA is seeking an experienced Business Analyst to join our team. We are on a journey to expand our Digital Product to Europe along with stakeholder reporting in US. This position is responsible for the development, maintenance, and support of ALLDATA s online Products. Additionally, these systems will need coordination with Product...


  • Gurugram, Gurugram, India RSM US LLP Full time

    Job Description We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our...


  • Gurugram, Gurugram, India Bank of America Full time

    Job Description Job Description: About us* At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is...


  • Gurugram, India BD Nogales Norte Full time

    Job Description Job Description Summary The Risk & Compliance Analytics and Monitoring Senior Analyst will assist with implementing and maintaining an effective Ethics and Compliance monitoring program designed to assess if BD is operating in accordance with Ethics and Compliance policies and requirements and whether the company's compliance program is...


  • India Sourcebae Full time

    Job Title: OTBI Analyst Experience: 3–5+ years Location: Indore / Pune / Remote Notice Period: Immediate to 15 days preferred Job Description: We are looking for an experienced OTBI Analyst to configure Oracle OTBI modules, generate and optimize reports, support system testing and UAT, document processes, and provide post-implementation support. The...


  • Bengaluru, India Aokah Full time

    Job Description Analyst / Sr. Analyst Geo Wisdom Bangalore, India (Hybrid) | Full-Time Reports to: Director / Head of Operations About Aokah At Aokah, we're building the operating system for global capability orchestration. Our AI-powered Geo Wisdom Foundation helps enterprises make smarter decisions on where and how to scale Global Capability Centers...