Product Analyst

Product Analyst | Gurugram | Hybrid WHO WE ARE & WHAT MAKE’S US A GREAT PLACE TO WORK  NPS Prism is a market-leading, cloud-based CX benchmarking and operational improvement platform owned by Bain & Company.

NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences.

Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.   Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world.

While NPS Prism is its own company, NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work.

We believe that diversity, inclusion, and collaboration are key to building extraordinary teams.

We hire people with exceptional talents, abilities, and potential, then create an environment where you can become the best version of yourself and thrive professionally and personally.     WHAT YOU’LL DO   As a Product Analyst, you will play a key role in supporting the day-to-day operations of the Product team, contributing to the development of features, improvement of processes, and delivery of valuable insights to clients and internal stakeholders, through a commercially successful product that serves key industries across various regions.

You will work closely with other team members across Product and Operations, ensuring quality, organization, and fluidity of data flows and team outputs.  Your key responsibilities will include:   Supporting product delivery:  execute tasks related to the development and maintenance of NPS Prism instruments (e.g.

test and monitor surveys, check data flows, perform initial ad-hoc analysis, review dashboards and analytical models)  Preparing and validating data: support the collection, organization, quality control, and integration of data from vendors and other external sources  Generating analyses and insights: perform basic descriptive analyses and assist in producing client-facing dashboards and visualizations  Executing operational processes: help organize and perform recurring tasks (e.g.

data updates, quality checks, calculation audits) to ensure efficiency and zero-defect outputs  Maintaining documentation and version control: contribute to the recording of processes, workflows and final outputs, ensuring traceability and consistency  Cross-functional collaboration: engage with adjacent teams such as Operations and Commercial to understand needs, clarify data issues, and support initiatives  Driving continuous improvement: support the identification of opportunities for process automation, quality enhancements, and efficiency gains    ABOUT YOU Required  Bachelor’s degree in Business, Economics, Engineering, Statistics, Data Science, Social Sciences or related fields  Minimum of 1 year of relevant work experience in product management, customer insights, primary market research, data visualization or analytics, and/or business consulting  Strong analytical reasoning, work ethics and attention to detail  Knowledge of data analysis tools such as Excel and/or SQL  Proficiency in Microsoft Office package  Fluency in English  Strong organizational skills and ability to prioritize in a dynamic environment  Proactive, curious, and eager to learn in a fast-paced setting  Preferred  Previous work experience (internship, trainee, or full-time) in product, analytics, BI, or market research roles  Ability to work with large datasets  Familiarity with data preparation, analysis, and processing tools such as Alteryx, Python, or R  Knowledge of data visualization tools (e.g., Tableau, Power BI)  Familiarity with survey design, programming, and fielding processes  Interest in customer journeys, CX, and metrics like NPS  Powered by JazzHR