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Analyst Product Operations

4 weeks ago

Gurugram, India NPS Prism Full time

Company Name: NPS Prism Asia Private Limited Title:  Analyst Product Operations (Alteryx or Tableau Development and Communication of Analysis in English)  Reports to: Team Manager (in NPS Prism India Hub)  Location and Mode : Gurugram (Mode Hybrid 2 days in office and 3 days from home) Company Profile:  NPS Prism is a market-leading, cloud-based SaaS business owned by Bain & Company.

NPS Prism provides its customers with actionable insights and analysis that guide the creation of game-changing customer experiences.

Based on rock-solid sampling, research, and analytic methodology, it lets customers see how they compare to their competitors on overall NPS®, and on every step of the customer journey.  With NPS Prism you can see where you’re strong, where you lag, and how customers feel about doing business with you and your competitors, in their own words.

The result: Prioritize the customer interactions that matter most.

NPS Prism customers use our customer experience benchmarks and insights to propel their growth and outpace the competition.  Launched in 2019, NPS Prism has rapidly grown to a team of over 200, serving dozens of clients around the world.

NPS Prism is 100% owned by Bain & Company, one of the top management consulting firms in the world and a company consistently recognized as one of the world’s best places to work.

We believe that diversity, inclusion and collaboration is key to building extraordinary teams.

We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally.   Position Summary:  NPS Prism has experienced tremendous growth as a standalone software and data business over the past few years and is making the leap from being a consulting-led business to a technology-led business.

Given that shift, we are looking to build our team with world-class team members to help drive business growth to its full potential in this next phase.

This is a great opportunity to help build the largest startup owned by Bain & Company and take NPS Prism into the future.  Analysts on the Prism India Hub team will work closely with a Prism India Hub Team Manager, an NPS Prism Product Manager, and other NPS Prism stakeholders group to build and deliver a commercially successful product that spans core sectors across all regions.   Key Responsibilities:  Develop and maintain client-ready visualization dashboards using tools like Tableau with some support from senior team members   Support data preparation and analysis using tools such as Alteryx or SQL  Assist in the execution of benchmarking surveys, including developing sample specifications, and managing research data  Provide ongoing support for subscription customers, including generating custom data cuts, answering methodology questions, and preparing insights for delivery  Collaborate with team members to ensure high-quality, timely outputs across product operations workstreams  Translate technical concepts and data into clear and structured insights for internal and external stakeholders with support from senior team members  Contribute to developing reusable templates, process documentation, and standard work practices that improve efficiency and scalability  Demonstrate curiosity and hypothesis-driven thinking to uncover patterns, and build robust analytical models which can help solve problem at hand  Required Qualifications, Experience & Skills    Education: Required: Graduate from a top-tier institute or equivalent, with a focus on statistical/analytical coursework  Preferred: Degree in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research  ​​​​​​​ Experience: Up to 2 years of professional experience in data analysis, business intelligence, or related fields  Hands-on exposure to survey design, data processing, and visualization is preferred but not mandatory  Technical Skills: Advanced knowledge of Tableau, with experience building dashboards and reports – even if they are do maintenence that is fine.  Proven experience using Alteryx or similar data prep/transformation tools  Basic working knowledge of SQL and Python for data manipulation and analysis  Understanding of core statistical and analytical methods  Other Skills  Strong analytical, organizational and problem solving skills with attention to detail   Experience developing clear, audience-appropriate presentations and deliverables  Excellent interpersonal and communication skills, both written and verbal  Collaborative team player who thrives in a fast-paced, evolving environment  Proven self-starter (comfortable with what could be a remote team) with demonstrated problem solving and organizational skills  Eager to learn and open to feedback, with a growth-oriented mindset  Powered by JazzHR