Customer Service

4 weeks ago

Gurugram Gurugram India NatWest Group Full time

Job Description Join us as a Customer Service & Operations Analyst - Join us for a walk-in drive on 12th April 2025, from 10 am to 12 pm at our tower b, unitech infospace, sector 21, Gurugram office - In this customer centric role, you'll deliver successful outcomes for your customers by investigating their queries and understanding their needs - You'll be liaising with customers and businesses to accurately collect information in order to solve their queries - This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank - We're offering this role at senior analyst level What you'll do As our Customer Service & Operations Analyst, you'll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You'll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans. Your Day-to-day Activities Will Include - Authorising and investigating all transactions to defined KPIs - Providing specialist support by monitoring and sharing MI - Collecting and analysing the required information from the customers and businesses - Reviewing processes which could be enhanced to improve the customer experience The skills you'll need In order to excel in this role, you'll have strong customer service abilities along with customer and industry knowledge. You'll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines. Additionally, You'll Demonstrate - An awareness of changes in trends, policies and regulations - 2 to 5 years experience in international email support or international bpo, voice or blended process - An understanding of our industry and its customers - A thorough understanding of products, processes and banking systems

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