Customer Service Executive

23 hours ago

Gurugram Gurugram India Policybazaar.com Full time

Job Description **ONLY IMMEDIATE JOINERS APPLY** Job description International Customer Service Executive Location: Gurugram, Haryana Contact Person - HR Preeti- WhatsApp your resume to 8448390175 Interview Mode- Only Face-to-Face (No Virtual Interviews) Qualification- 0-3 yrs (Freshers are welcome) Salary Package- 2.5 LPA to 3.6 LPA Job description PolicyBazaar.com is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle inbound and outbound calls to address customer queries and concerns. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through professional communication and problem-solving. - Meet daily, weekly, and monthly targets set by the team lead. Required Skills: - Excellent communication skills (verbal and written) in English and Hindi. - Ability to handle customer queries efficiently and politely. - Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call center or customer support role is a plus. - Freshers and experienced candidates can both apply - Minimum education: Graduate Interested candidates can share their resume with [Confidential Information] or Whatsapp to 8448390175 Regards, HR Preeti Policybazaar

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