Customer Service Executive

23 hours ago

Gurugram Gurugram India Policybazaar.com Full time

Job Description Customer Support Executive- Tamil/ Telugu/Kannada Office Location: Gurugram, Haryana ( On-site working) Contact Person: HR Nilaya, or share your resume with 8826601004 & [Confidential Information]. Interview Mode - Face to Face only (No Virtual rounds) Working days- 6 days working with a roster off Languages Preferred -Tamil/ Telugu/Kannada/ English & Hindi Salary- 2.5 - 4 LPA Job description PolicyBazaar is looking for dynamic and customer-focused individuals to join our Customer Service team. As a Customer Support Specialist, you will be the voice of PolicyBazaar, assisting customers with their queries, resolving issues, and ensuring high levels of customer satisfaction. Key Responsibilities: - Handle inbound and outbound calls to address customer queries and concerns. - Provide accurate information regarding insurance policies, premium calculations, and policy status. - Escalate unresolved queries to the appropriate internal teams and ensure timely follow-up. - Maintain customer records by updating information in the CRM system. - Ensure customer satisfaction through professional communication and problem-solving. - Meet daily, weekly, and monthly targets set by the team lead. Required Skills: - Excellent communication skills (verbal and written). - Ability to handle customer queries efficiently and politely. - Basic computer knowledge and proficiency in MS Office and email. - Patience and empathy to manage difficult or irate customers. - Prior experience in a call center or customer support role is a plus. - Freshers and experienced both can apply. - Minimum education: Graduate. - Salary package 3 LPA to 4 LPA. What do we offer - Amazing work culture. - Complete the Day shift. - 6 Day working - 1 Roster off - Unlimited Incentives - Good opportunity for career progression. - GMC- Group medical coverage - Gratuity is paid as per applicable law, which is over and ISMS Responsibilities: -Be aware and comply with the ISMS Policy, procedures, and objectives; -Actively participate in ISMS exercises; -Request access to information from their Team Leaders/ Executives; -Report known and suspected security incidents to the IT Helpdesk; -Protect the secrecy of passwords; and -Protect information assets used by them against compromise of the confidentiality, integrity, or availability. Interested candidates can share their resume to [HIDDEN TEXT] or Whatsapp to 8826601004.

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